Customer Services

We think our customer service is the best in the business – it's something we’re really proud of.  

You can do most of the things you need to do here. Like pay your bill, give us a meter reading or tell us you’re moving. You can also find out what to do in a power cut or read our energy saving advice. All this and more.

If you’d rather speak to us please call us – we’d love to hear from you – our numbers are in the column to your right.

Our Customer Service

Manage your bills through your computer or smart phone anytime, anywhere.

Get your unique Online Account

Send us regular gas,
electricity and Microtricity
meter readings.

Send us a meter reading

Pay your latest bill online by  credit or debit card, or set up a regular Direct Debit.

Pay your bill

If you’re a customer and you're moving; or if you’ve just moved into a house supplied by Ecotricity, let us know.

Moving home

Smart meters are the 21st Century energy meters.
Find out more about our Smart meter rollout

Smart Meters

All of our contact details are here. Whether you prefer email, phone or letter.

Contact us


Bank Holiday Monday

Saturday 27 May – 9:00am – 5:00pm
Sunday 28 May – Closed
Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

If you need to make a payment, please call our 24 hour automated payment line: 01453 488101.

If you'd like to get in touch before Tuesday, please email home@ecotricity.co.uk. We are back in the office on Tuesday and aim to come back to you within two working days.

Home Hotlines

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600

Business Hotlines

Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

Business email: business@ecotricity.co.uk

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.