With an online account, you can do everything you need, whether it's give a meter reading, view your latest bill or - if you don't pay by Direct Debit - pay your bill. 

Don't have an account? Create yours now

Download our app and manage your account on your smartphone or tablet


If you don't have an online account you can still give us a meter reading and pay your bill here

Contact us

If you'd rather speak to our people, give us a call

Tell your friends about us

Tell your friends about us - when they switch using your unique Refer a Friend code you'll both receive a £25 Ethical Superstore voucher

Home hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am – 4pm Saturday.

If you have a problem with your electricity or gas meter while we're closed, give our emergency team a call on 01453 373 033.

If you’d like to make a payment, just give us a call on 01453 488101, our 24 hour automated payment line.

  • Customer service: 0345 555 7 100
  • Moving home: 0345 555 7 500
  • PAYG: 0345 555 7 400
  • Switching: 0808 123 0123

Prefer to phone a landline? Call 01453 761482.

Or email

Business hotlines

We're open 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday. 

Out of hours you can email

  • Business: 0345 230 6 102

Microtricity hotlines

We're open 8:30am – 5pm (Monday to Thursday) and 8:30am – 4pm Friday. 

Out of hours you can email

  • Microtricity: 0345 555 7 600

Our calls

We may monitor calls for quality and training purposes.