Customer Services

We think our customer service is the best in the business – it's something we’re really proud of.  

You can do most of the things you need to do here. Like pay your bill, give us a meter reading or tell us you’re moving. You can also find out what to do in a power cut or read our energy saving advice. All this and more.

If you’d rather speak to us please call us – we’d love to hear from you – our numbers are in the column to your right.

Our Customer Service

Get access to your unique Ecotricity account where you can submit your meter readings and much more.

Get your unique Online Account

Send us regular gas,
electricity and Microtricity
meter readings.

Send us a meter reading

Pay your latest bill online by  credit or debit card, or set up a regular Direct Debit.

Pay your bill

If you’re a customer and you're moving; or if you’ve just moved into a house supplied by Ecotricity, let us know.

Moving home

Smart meters are the 21st Century energy meters.
Find out more about our Smart meter rollout

Smart Meters

All of our contact details are here. Whether you prefer email, phone or letter.

Contact us

Bank Holiday Monday

We’re closed on Monday 29 August for the Bank Holiday. 

If you're a Prepayment customer and off supply, please call our emergency line on 01453 373033 between the hours of 9.00am and 5.00pm.

If you'd like to get in touch before Tuesday, please email We are back in the office on Tuesday and aim to come back to you within two working days.

Home Hotlines

We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday. 

Out of hours you can email - we’ll get back to you ASAP.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Calls may be monitored for quality and training purposes.

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Out of hours you can email - we’ll get back to you ASAP.


    Business 0345 230 6 102

Calls may be monitored for quality and training purposes.