Help

With an online account, you can do everything you need, whether it's give a meter reading, view your latest bill or - if you don't pay by Direct Debit - pay your bill. 

Don't have an account? Create yours now

Download our app and manage your account on your smartphone or tablet

 


If you don't have an online account you can still give us a meter reading and pay your bill here


Contact us

If you'd rather speak to our people, give us a call


Home hotlines

Over the Christmas period our opening times are as follows:

Monday 24 December - 8:30am - 12pm

Tuesday 25 December - closed

Wednesday 26 December - closed

Thursday 27 December - 8:30am - 5pm

Friday 28 December - 8:30pm - 5pm

Saturday 29 December - 8:30am - 4pm

Sunday 30 December - closed

Monday 31 December - 8:30am - 4pm

Tuesday 1 January - closed

Wednesday 2 January - open as usual

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am – 4pm Saturday.

If you have a problem with your electricity or gas meter while we're closed, give our emergency team a call on 01453 373 033.

If you’d like to make a payment, just give us a call on 01453 488101, our 24 hour automated payment line.

  • Customer service: 0345 555 7 100
  • Moving home: 0345 555 7 500
  • PAYG: 0345 555 7 400
  • Switching: 0808 123 0123

Prefer to phone a landline? Call 01453 761482.

Or email home@ecotricity.co.uk.

Business hotlines

We're open 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday. 

Out of hours you can email business@ecotricity.co.uk.

  • Business: 0345 230 6 102

Microtricity hotlines

We're open 8:30am – 5pm (Monday to Thursday) and 8:30am – 4pm Friday. 

Out of hours you can email microtricity@ecotricity.co.uk.

  • Microtricity: 0345 555 7 600

Our calls

We may monitor calls for quality and training purposes.