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The legal stuff

Find out what to expect from us in terms of billing, how to pay your bill, what to do if you have difficulties paying, metering and pay as you go meters.

Plus standards and codes of practice around customer enquiries, dealing with interruptions to your energy supply, responding to complaints, help for customers with special needs and information that sets out your rights as an energy consumer.

Domestic supply terms and conditions

Our domestic supply terms and conditions tell you everything you need to know about getting your energy supply from Ecotricity.

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Business supply terms and conditions

Our business supply terms and conditions tell you everything you need to know about getting your energy supply from Ecotricity.

Microtricity supply terms and conditions

Our Microtricity supply terms and conditions tell you everything you need to know about being a Microtricity customer with Ecotricity.

Website terms and conditions

This page sets out the terms and conditions which apply to your use of our Website.

These terms may change from time to time so please check regularly for updates.

Standards of service

What to expect from our guaranteed standards of service relating to billing, metering and customer enquiries.

Privacy policy

Our policy on how we collect and treat any personal data and your privacy rights.

Know your rights

Guidance on where to find free independent advice about your energy supply and your rights as an energy consumer.

Cancelling your switch request

What to do if you decide you wish to cancel your switch to us.

Theft Charter

The Theft Charter applies to all energy suppliers and sets out how energy theft is investigated, and how customers are supported during the process.

Dog-eared document iconDownload Theft Charter (PDF, 150.7 Kb)

Codes of Practice

The Codes of Practice provide a description of the service you can expect from us, and practical advice if you have any difficulties.

Our gender pay gap

Information on Ecotricity's performance addressing gender-related pay.

Slavery and human trafficking statement

Ecotricity aims to ensure slavery and human trafficking never occurs in our business or in our supply chains.

Principal Terms and Conditions

The Principal Terms are a summary of the key points within your contract; however, these are not a substitute for the full Terms and Conditions. It’s recommended that you read both documents.

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Our founder Dale Vince shares his thoughts on the green revolution

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.