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/Support/Help with Power Cuts & Gas Leaks

Help with Power Cuts & Gas Leaks

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Gas Leaks

If you smell gas or suspect a gas leak please call

The National Gas Emergency line on 0800 111 999

immediately from a safe location.

Please don’t call from a mobile as this may ignite a spark. Use a neighbour’s phone or take a mobile phone outdoors.

If it’s safe to do so you should also:

Check the pilot light – turn all gas appliances off. If the pilot light remains on there may be a gas leak.

Turn the main gas tap off – Do this by turning the emergency control valve on the pipe leading into the meter to the OFF position. The gas supply is off when the ridged line on the spindle is across the pipe.

Open doors and windows to clear the gas.

Don’t turn lights switches on or off, use doorbells, mobile phones or any other electrical switches.

Don’t smoke, light a match or use any other kind of naked flame.

Don’t leave it to someone else – you could be putting yourself and others at risk.

Power Cuts

There’s never a convenient time for the power to go off.

These things do happen from time to time, so there are some things you can do to help out if you have a power cut:

Check with your neighbours or look out for other signs that there’s been no power in the area, like streetlights being off at night. It’s possible for a power cut to only affect your home, but it is very rare.

Most people will contact their energy supplier in these situations but there’s very little we can do to help out – that’s why the National Power Cut Helpline was created by network operators that manage the National Grid. They’ll be able to offer further assistance or advise you of how long they might think the power cut may last.

Speak to the National Power Cut Helpline by calling 105 or visit the website.

For standard gas meters

If you have a standard gas meter you should consider calling us if there is a:

Blank display – your gas supply is turned off and the meter screen is blank.

Faulty display – the meter shows a series of eights or an error message.

Battery failure – the meter battery has run out and needs replacing.

For Pay As You Go meters

If you have a PAYG meter you should consider calling us if there is a:

Blank display – your gas supply is turned off and the meter screen is blank.

Card error – the card is not working when inserted into the meter.

Faulty display – the meter shows a series of eights or an error message.

Battery failure – the meter is showing battery fail, or the battery has run out and needs replacing.

Further support

If you experience a meter fault call us on 0345 555 7 400

We're here Monday to Thursday 08:30 - 19:00 Friday 08:00 - 18:00 Saturday & Sunday 08:30 - 17:00

For meter faults that leave you off supply call us on 014530 373033

If you have a Pay As You Go gas meter and have no supply, there may be reasons for this other than a gas leak.

See our Pay As You Go help guide

Related FAQs

Help Guides – Gas Safety Information

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