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Help with Smart Meters

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Smart meter contents

  1. How to use your smart meter - Help guides

  2. What are smart meters? - FAQs

  3. Smart meter installation process - FAQs

  4. Your in-home display (IHD) - FAQs

  5. Top up your smart PAYG meter - Payment line

How to use your smart meter - Help guides

What are smart meters? - FAQs

Smart meter installation process - FAQs

Your in-home display (IHD) - FAQs

Top up your meter

To top up your PAYG meter call our automated 24-hour payment line.

For home: 0345 812 4444

For business: 0333 3444 149

We are also able to offer an accessible IHD

AIHDs include features such as, larger, tactile buttons, a bigger screen so the information can be displayed in a larger font and with high contrast. There is also a speaker so that information can be played rather than read. The accessible IHDs have been developed in partnership with RNIB. (Royal National Institute for the Blind)

If you would like to request one please email us on:

Can't find an answer to your question?

Send an email to, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Alternatively, if you are a business customer, please contact

Between 9am – 7pm Monday to Friday

9am – 1pm Saturdays

Prefer to phone a landline? Call 01453 761482

Smell gas? Call the National Gas Emergency Service on 0800 111 999

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.