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Smart meters send us meter readings automatically, so you don’t need to take meter readings to send to us anymore. But if you’d still like to keep an eye on how much energy you’re using, here’s how to take meter readings from your smart meter.
The display will show you your electricity meter reading in kilowatt hours (kWh).
❯ Press 9 on your keypad.
❯ It’ll look like this: XXXXXXX.X kWh
If you’re on an Economy 7 tariff, you’ll be able to see separate readings for your on and off peak use. The display will show you your electricity meter reading in kilowatt hours (kWh).
❯ For your off-peak meter reading; Press 6 four times until IMP RO1 appears on your smart meter display.
❯ For your on-peak meter reading; Press 6 again and IMP RO2 will appear on your smart meter display.
❯ They’ll both look like this: XXXXXXX.X kWh
The display will show you your gas meter reading in cubic meters (m³).
❯ Press 9 on your keypad.
❯ It’ll look like this: XXXXXXX.X m³
Don’t forget, you can also use your IHD (In-Home Display) to keep an eye on how much energy you’re using – daily, weekly and monthly.
Related FAQs – Smart Meters
Smart meters are the new generation of electricity and gas meter. They automatically send meter readings directly to your energy supplier – which means no more estimated bills. Instead, you’ll receive more accurate bills and won’t have to send us meter readings anymore.
Smart meters are being installed in homes across Britain for free – and we’ll be in touch soon to let you know when we’re ready to install yours.
Use less, pay less
Your smart meter will show you how much energy you're using in real time and how much it’s costing you. You can even compare it with what you’ve used over the last day, month or year.
Smart from your sofa
Your smart meter lets you view your energy use on the handy In-Home Display (IHD).
No more regular meter readings
Your meter tells us exactly how much energy you’re using, and sends us your readings automatically. That means there’s less need for you to submit meter readings, and you’ll get fewer visits from our meter readers.
We’ll know how much energy you’re using, so there’ll be no need for any more estimated bills, meaning you’ll only have to pay for what you use.
Ecotricity PAYG smart meters make it easier to pay for your energy. When you make your payment, your smart meter will top up automatically – you won’t need to put a card in the meter. You can also top up your meter through our app, so no more treks to the shop!
Smart meters use wireless communication technology to pass information – such as meter readings – between customers and energy suppliers.
Smart meters operate on two networks:
The Wide Area Network (WAN) – this allows smart meters to communicate with suppliers over a long distance. Customer meter readings are sent to their supplier using a mobile signal – a bit like sending a text on your mobile phone.
The Home Area Network (HAN) – this is the network that allows your electricity and gas meters to communicate with each other, and with your In-Home Display.
Put simply, your smart meters communicate with you about your energy consumption through the HAN. And they send us your meter readings through the WAN.
Smart meters use low level radio waves to send meter readings to energy suppliers.
There are many everyday devices which use radio waves – for example, radio and TV transmitters, mobiles phones and Wi-Fi.
Public Health England (PHE) have reviewed the evidence and concluded that exposure to these low-level radio waves poses no health risks. Smart meters have gone through rigorous safety testing procedures, and exceed every UK and EU safety standard. PHE say that exposure to radio waves from smart meters is well within guideline levels, and is many times lower than the exposure from Wi-Fi or mobile phones.
You can opt out of having a smart meter installed at any time.
If you’d like to opt out, email your name and account number to email@example.com or call 0345 812 5555.
But rest assured, we work with the Smart Meter Installation Code of Practice (SMICoP) to ensure that all of our smart meter installations meet the high standards that you’d expect.
An In-Home Display (IHD) is a device a bit like a smart phone that shows you how much electricity and gas you’re using at any time.
It can also show you how much this is costing you in pounds and pence (as well as kilowatt hours), so it can help you understand how your home is using energy – information you could use to help you save money on your energy bills.
An IHD is an integral part of the meter and belongs with it. If you’re moving home, please make sure you leave it for the new occupier as it won’t work with another meter.
If you have an IHD and your new provider uses exactly the same make of meters as your old supplier, you should be able to carry on using it.
You’ll be able to check your consumption amounts in kWh, but your new supplier will need to re-programme your meter with their rates and your new tariff before the IHD can tell you how much you’re spending on your energy.
Talk to your new supplier about this – or ask them whether they can offer you a replacement at no extra charge.
You can move to a new energy supplier anytime you want – and with Ecotricity, there are no exit fees or penalties. But, there’s no guarantee that your smart meter will retain its smart features with a different supplier.
If your new and old suppliers both use the same make of smart meter, you should be able to continue using your current meters.
Before you commit to switching, talk to your new provider. Ask them whether you can keep using your smart meter and all its functionality, or whether it will become a traditional meter when you switch.
To find out, make a note of your meter serial number, and the make and model of your smart meter (you can find these on the front of your smart meter), and ask your new provider whether their systems can exchange information with it.
Yes – you can find out how to read your Economy 7 meter by using our guide on how to read your meter.
Your smart meter Economy 7 on-peak times are 7am – 12am (midnight), and off-peak are 12am – 7am. Remember these times are for GMT and don’t take into account British Summer Time – BST.
Remember, you can also use your In-Home Display to check your ongoing energy use at any time.
Almost certainly! If you already have a smart meter, we may simply be able to change the mode so that it works as a two-rate meter. We can do this remotely, so an engineer won’t have to visit your home.
If you’ve got a smart meter that another supplier installed for you, or don’t have a smart meter but would like one, then we’ll need to arrange for an engineer to attend your property. Currently, having a smart meter installed is free, so if you’d like your meter exchanged to an Economy 7 smart meter, we can arrange that. Just contact us and let us know.
Both your current electricity and gas meters will be replaced with smart meters, and you’ll also receive an In-Home Display.
An engineer will visit your home, safely remove your old meters, install new smart meters, and then talk you through how to use them.
We’re installing smart meters in stages. Our meter operator, Magnum, will be in touch with you when installations are about to start in your area.
Security has been a really important part of the smart meter programme from the start.
Smart meters don’t connect to the public internet – they operate on a secure system.
The meters store information about how much electricity and gas you’ve used, but they don’t store any personal details such as your name, contact information or bank details.
No one will be able to see your consumption data without your consent – it’s between you and your energy supplier.
Unfortunately, your smart gas meter can’t be moved at all, and we’re very limited on where we can move your smart electricity meter.
If you have difficulties getting to your new smart meters and want to move them to somewhere more convenient, you’ll need to speak to your local Distribution Network Operator (DNO) or National Grid. Just to let you know, they will charge you for the changes you request.
Top up your meter
To top up your PAYG meter call our automated 24-hour payment line.
For home: 01453 488101
For business: 0333 3444 149