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Help with Smart Meters

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Smart meter contents

  1. How to use your smart meter - Help guides

  2. What are smart meters? - FAQs

  3. Smart meter installation process - FAQs

  4. Your in-home display (IHD) - FAQs

  5. Top up your smart PAYG meter – Help with Pay As You Go

How to use your smart meter - Help guides

What are smart meters? - FAQs

Smart meter installation process - FAQs

Your in-home display (IHD) - FAQs

Top up your meter

Find out how to top up your meter here.

We are also able to offer an accessible IHD

AIHDs include features such as, larger, tactile buttons, a bigger screen so the information can be displayed in a larger font and with high contrast. There is also a speaker so that information can be played rather than read. The accessible IHDs have been developed in partnership with RNIB. (Royal National Institute for the Blind)

If you would like to request one please email us on: metering@ecotricity.co.uk

Can't find an answer to your question?

Send an email to home@ecotricity.co.uk, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Monday to Friday 9:00 - 19:00

Saturday and Sunday 9:00 - 17:00

Prefer to phone a landline? Call 01453 761482

Alternatively, if you are a business customer, please contact business@ecotricity.co.uk

Smell gas? Call the National Gas Emergency Service on 0800 111 999