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Help with Moving Home

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Moving In

If you are moving into a property we supply, you’re just a few steps away from getting set up with your new account.

When you move into a property supplied by Ecotricity, there are several pieces of information we need to open your account:

  • The full address of the property you’re moving into.

  • The meter serial numbers for the meter at the property – you can find these on the front of the meter, above or below the bar code.

  • The official tenancy start date or sale completion date.

  • Your first meter reading – this should be taken on the date that you start being responsible for the property, or four days either side of that date. If we don’t receive a meter reading, we’ll estimate one based on the previous usage at the property. The best thing to do is send us a photo of your first meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.

  • The name of your letting agents or the property manager.

  • The full names of the account holders who will be responsible for paying the bills – we can have a maximum of two names on an account.

  • The contact details of the account holder including phone number and email address. We can also add your date of birth to the account for extra security.

You can give our Home Moves team a call on 0345 555 7 500 between 8.30am – 5pm Monday to Thursday, and 8.30am – 4pm on Friday.

Why do I need to give you a first meter reading?

We need a first meter reading to open your account. If we have an accurate meter reading it ensures that your account is opened accurately and that you only pay for the energy you’ve used. If we don’t receive a meter reading, we’ll use an estimated reading which we come up with based on the previous consumption at your home.

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Moving Out

Let us know you are moving out, so we can make sure your account is closed ready for your moving date and you only pay for energy you’ve used.

When you move out of a property supplied by Ecotricity, there are several pieces of information we need to close down your account.

  • The full address of the property you’re leaving.

  • The official tenancy end date or sale completion date.

  • A final meter reading – this should be taken on the date that you stop being responsible for the property, or four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history.

  • The best thing to do is to send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.

  • The name of your letting agents or the property manager.

  • If you know it, the name of the new occupier.

  • A forwarding address for your final bill.

Why do I need to give you a final meter reading?

We need a final meter reading to send you a final bill. If we have an accurate meter reading it ensures that you only pay for the energy you’ve used. If we don’t receive a meter reading, we’ll use an estimated reading, which we come up with based on the previous consumption at your property.

You can send us all this information by clicking the button below and completing the form, or you can give us a call on 0345 555 7 500.

Our Home Moves team are available between 8.30am – 5pm Monday to Thursday, and 8.30am – 4pm on Friday.

If you’d like us to supply your new home, please let us know.

Before you leave, we recommend you have to hand:

1 - A meter reading from the date that you stopped being responsible for the bills in the property

We recommend taking a clear photo of the meter as one of the last things that you do before leaving — that way should there be any dispute over a reading you have proof of it. 

We need to make sure your bill is accurate, and that you’re only paying the energy you have used.

2 – Your new address to send your final bill

Let us know in advance through your online account, if you haven’t moved yet don’t worry, we’ll ask for your final meter reads when it’s nearer the moving date. 

Related FAQs

Get in touch with the Home Moves team

Send an email to movinghome@ecotricity.co.uk

Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 500

Our Home Moves team are available between 8.30am – 5pm Monday to Thursday, and 8.30am – 4pm on Friday.

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