Moving In
If you are moving into a property we supply, you’re just a few steps away from getting set up with your new account.
When you move into a property supplied by Ecotricity, there are several pieces of information we need to open your account:
The full address of the property you’re moving into.
The meter serial numbers for the meter at the property – you can find these on the front of the meter, above or below the bar code.
The official tenancy start date or sale completion date.
Your first meter reading – this should be taken on the date that you start being responsible for the property, or four days either side of that date. If we don’t receive a meter reading, we’ll estimate one based on the previous usage at the property. The best thing to do is send us a photo of your first meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your letting agents or the property manager.
The full names of the account holders who will be responsible for paying the bills – we can have a maximum of two names on an account.
The contact details of the account holder including phone number and email address. We can also add your date of birth to the account for extra security.
Why do I need to give you a first meter reading?
We need a first meter reading to open your account. If we have an accurate meter reading it ensures that your account is opened accurately and that you only pay for the energy you’ve used. If we don’t receive a meter reading, we’ll use an estimated reading which we come up with based on the previous consumption at your home.
Why ecotricity?
With Ecotricity, you not only get 100% green electricity and carbon neutral green gas — we use the money from your energy bills to create a greener Britain, investing in new sources of green energy and developing sustainable projects to make a genuine difference.
Moving Out
Let us know you are moving out, so we can make sure your account is closed ready for your moving date and you only pay for energy you’ve used.
When you move out of a property supplied by Ecotricity, there are several pieces of information we need to close down your account.
The full address of the property you’re leaving
The official tenancy end date or sale completion date
A final meter reading – this should be taken on the date that you stop being responsible for the property, or four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history.
The best thing to do is to send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your letting agents or the property manager.
If you know it, the name of the new occupier.
A forwarding address for your final bill.
Why do I need to give you a final meter reading?
We need a final meter reading to send you a final bill. If we have an accurate meter reading it ensures that you only pay for the energy you’ve used. If we don’t receive a meter reading, we’ll use an estimated reading, which we come up with based on the previous consumption at your property.
You can send us all this information by clicking the button below and completing the form, or you can give us a call on 0345 555 7 500.
If you’d like us to supply your new home, please let us know.
A meter reading from the date that you stopped being responsible for bills in the property
We recommend taking a clear photo of the meter as one of the last things that you do before leaving — that way should there be any dispute over a reading you have proof of it.
We need to make sure your bill is accurate, and that you’re only paying the energy you have used.
See our Help Guide on meter readings
Your new address to send your final bill
Let us know in advance through your online account, if you haven’t moved yet don’t worry we’ll ask for your final meter reads when it’s nearer the moving date.
Related FAQs
All you need to do is sign up with us – and we’ll do the rest. If you don’t sign up, we’ll move you onto our Out of Contract tariff, and you can find the tariff details below.
If you’ve not received a welcome letter yet, it might be because we need to confirm the tariff you’re on. Please give us a call on 0345 555 7 500 so we can have a chat about this.
Why am I getting letters for the previous tenant?
If you’re still receiving letters for the previous occupier, it’s probably because we haven’t been told that they’ve left the property. Please give us a call on 0345 555 7 500 and we can look into this.
We might be trying to get in touch with you to confirm the tariff you’re on. We need to have a chat with you to get your account fully set up – please get in touch with us on 0345 555 7 500 so we can do this.
You should be able to find out who your energy supplier is by asking your letting agents, landlord or the previous occupier of the property.
If you’re still not sure who your supplier is, for electricity you can contact your regional electricity distribution network and they should be able to find out for you. You can find out who your regional electricity distributor is on the ENA website.
To find out who your gas supplier is, visit findmysupplier.energy and enter your property details. You’ll be given a meter point reference number, which is the number of the gas supply to your property. Once you have this number, we’ll be able to look up who supplies the gas to the property.
You’ll receive a bill once a month (or once every three months if you pay by Fixed Direct Debit).
We’ll send you your bills in the post, unless you set up an online account, With an online account you’ll be able to send us your meter reading and of course view and pay your bills. When your Ecotricity energy account has been set up, you’ll be able to create your online account at online.ecotricity.co.uk/login.
We have three main methods of payment.
Paying by cash/ cheque
You’ll receive a bill energy month that you can pay with a credit or debit card by logging into your online account, or by calling the 24 hour automated payment line on 01453 488101. You can also take your bills to the nearest Payzone, where they’ll scan the barcode and you can pay the bill.
Variable Direct Debit
You’ll receive a bill every month, and 14 days later the balance will be collected from your bank account automatically. The best thing about this payment method is that as long as your bill has been created using an accurate meter reading, you’ll only ever pay for the energy that you’ve used.
Fixed Direct Debit
You pay a fixed amount on the same day each month which spreads the cost of your energy usage across the year. You’ll get a bill energy three months which you can use to check that you’re not paying too much or too little for your energy, and we’ll review your monthly payments regularly to make sure that they’re covering your usage.
We like to keep things simple at Ecotricity, so we only have one tariff for each meter type.
You can find more information about our tariffs here on our website.
You can find out how much it will cost to have your home supplied by Ecotricity via an online quote.
We’d really love for you to stay with us, but we understand that we may not be for everyone.
At Ecotricity, we don’t have any exit fees or penalties, so you’re free to switch to a new supplier at any time. All you have to do is contact your chosen supplier and request to switch – they’ll take care of the rest. It does take 18 days to switch to another energy supplier, so you would still be supplied by Ecotricity for a short time before the new supplier has taken over. We’ll send you a bill for any energy you use during that time, and once you’ve paid that bill your account with Ecotricity will be closed.
Can't find an answer to your question?
Send an email to home@ecotricity.co.uk
Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 100
Between 8.30am – 6pm Monday to Friday
Prefer to phone a landline? Call 01453 761482
Smell gas? Call the National Gas Emergency Service on 0800 111 999