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Make a complaint

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If something goes wrong

1. Let us know

If something isn’t right, tell us. Give us a call or send us an email and we’ll do everything we can to fix things as quickly as possible.

Give us a call on 01453 756 111. We’re here Monday to Friday 08:30 - 18:00

2. Complaint Review

If the issue hasn’t been resolved or you’re not happy with the solution, we’ll get our experts on the case.

3. Independent Help

If your complaint hasn’t been resolved within eight weeks, or if you’re not happy with the outcome, we’ll let you know how you can get independent help.

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