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/Support/Help with Pay As You Go

Help with Pay As You Go

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Top up your Smart PAYG meter online or use the Ecotricity app

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Help Guides

Related FAQs - PAYG Smart Meters

Related FAQs - PAYG Traditional Meters

Top up your meter

To top up your PAYG meter call our automated 24-hour payment line.

For home: 0345 812 4444

For business: 0333 3444 149

Further support

For meter faults that leave you off supply call us on  01453 373033 

We're here
Monday - Friday 08:00-20:00
Saturday 08:00-18:00
Sunday 09:00-17:00
(Bank holidays 09:00-17:00)

If you call us outside 9am-5pm Monday-Friday (or on a bank holiday), you’ll speak to one of our metering partners who’ll be able to help you in an emergency.

All lines are closed between 8pm and 8am.

If you need assistance outside the above hours, please contact your local distribution network.

If you have a Pay As You Go gas meter and have no supply, there may be reasons for this other than a gas leak.

See our Pay As You Go help guide

To top up your Smart PAYG meter call our automated payment line on 0345 812 4444

Can't find an answer to your question?

Send an email to, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Alternatively, if you are a business customer, please contact

Between 9am – 7pm Monday to Friday

9am – 1pm Saturdays

Prefer to phone a landline? Call 01453 761482

Smell gas? Call the National Gas Emergency Service on 0800 111 999

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.