EcoFlex Principal Terms
These Principal Terms are a summary of the key points within the EcoFlex Terms and Conditions and the Domestic Supply terms and conditions (the Terms and Conditions); however, these are not a substitute for the full Terms and Conditions. You must read the EcoFlex Tariff and Application Terms and Conditions the Ecotricity Domestic Terms and conditions. Defined terms used in these Principal Terms have the same meanings as they do in the full Terms and Conditions.
Eligibility
For this tariff, you must:
Possess a communicating Smart Meter capable of importing and exporting electricity and recording/transmitting half‑hourly data to Us
Have an Android or iOS smartphone
Install the EcoFlex application and set up an account in accordance with the on-screen instructions
Own a compatible and communicative battery or solar inverter system installed at your property, as listed on Our website
Provide evidence of ownership and compliant installation of your Unit that may include but is not limited to:
For a battery:
A copy of the invoice of purchase/Signed lease agreement
Property transfer deed (known as a TR1)
Signed contract of purchase (if applicable)
Electrical Installation Certificate
For Solar PV Panels
Copy of the invoice as proof of purchase/signed lease agreement
Property transfer deed (known as a TR1)
Signed Contract for purchase of
MCS or Flexi-Orb certificate
G98/G99 form
The Unit must not have an installed capacity of less than 5kWh
Own the property that is subject to the Import Agreement and Export Agreement
You will only use these installations to export electricity as part of this agreement. You cannot receive further FiT scheme or Export Payments from us or another supplier
Pay by Monthly Variable Direct Debit
Manage your account fully online (no paper bills or letters)
If you no longer meet any of these eligibility criteria, you will be moved to our Out of Contract tariff, for your import agreement, and our Smart Export Fallback Tariff which will provide an export rate of 0p/kWh for your Export agreement until the requirements are met
Before your tariff starts
Before you can join the Tariff, we must complete test reads on your Smart Meter.
If you are switching to us from another supplier, you will be placed on our Out of Contract tariff while we carry out these test reads.
If you are already an Ecotricity customer, we will run test reads on both your Import and Export Meters, and you will stay on your existing tariff during this period.
If the tests are successful, your EcoFlex Tariff will start once the testing is complete, and we will confirm this by email.
If as a new customer the tests are unsuccessful, you will remain on our Out of Contract tariff. We will contact you to discuss your options, which may include selecting one of our other tariffs, remaining on the Out of Contract tariff, or choosing another supplier. If the tests are unsuccessful as an existing customer, we will contact you to advise of this and you will remain on your existing tariff.
Credit Checking
If you are a new customer, we will use your information to carry out a credit check when you apply for this tariff.
This check will be recorded on your credit file and may affect your credit score.
Your ongoing payment history with us will also be reported to credit reference agencies.
Making payments on time could improve your credit score.
Missing or late payments could negatively affect your credit score.
On some occasions we may require a security deposit as a condition of Ecotricity supplying you.
Contract Terms
The tariff is a fixed-term contract for a period of 12 months, with a variable monthly cost. The 12 months begins from the date you start under this tariff.
This tariff has no exit fees
We will contact you before the end of your tariff to advise you of your options
The terms of the contract will not change unless:
I. The change does not disadvantage to you.
II. You have provided information that is incomplete or incorrect.
III. You no longer meet the eligibility criteria for the tariff
IV. We have installed a prepayment meter due to request or non-payment.
V. Update to Government taxes including increases and decreases in VAT payable.
From the date you are registered on the Tariff, any discount you previously received will end. New customers joining this Tariff will not receive a discount.
If you are a Smart Export customer, your existing export agreement will automatically move to this tariff. You cannot receive a Smart Export Tariff and this Tariff at the same time.
Our charges
Your import and export unit rates change every half hour. Both the price you pay for electricity you use and the price we pay you for electricity you export vary in line with wholesale market prices.
You will be able to view a predicted price for each half hour on a 12-hour rolling basis within the EcoFlex app helping you plan your usage.
The rates for your daily Standing Charges are variable and subject to change. Your standing charge rates are detailed in your Welcome Pack/Change of agreement communication.
Subscription charges for the EcoFlex product will be included in your monthly bill. This charge is variable and subject to change.
We will always notify you of any changes to your charges in advance of the change being made.
Billing and payments
Bills will be issued monthly; your export payments will be credited on the same bill.
If your account is in credit after your export payments have been applied, you may request a refund of the credit balance. If your bill shows an amount to be paid, this will be collected in full by Variable Direct Debit around 10 working days after the bill date. The amount collected will vary each month depending on your usage and charges.
Your bill will show an average unit rate and standing charge for the billing period, but your charges will be calculated using the actual half‑hourly rates. A full breakdown of all unit rates and standing charges for each period is available in the app
This tariff is only available to customers paying by Variable Direct Debit. Should the Direct Debit be cancelled, or payments fail, you will be moved to our Out of Contract tariff; this tariff has variable pricing and isn't for a fixed term.
Smart Meters
If we cannot obtain data from your Smart Meter, we will try to retrieve the missing data for up to seven consecutive days.
If we are still unable to collect the data, we will estimate your usage using your historic Smart Meter data and any actual data available.
If your Smart Meter fails to send data for more than seven days, we will use your historic Smart Meter data to calculate your half‑hourly consumption and will investigate the cause of the issue.
If we cannot restore communication with your Smart Meter, we will contact you to discuss your options. If we are unable to reach you, you will be moved to our Out of Contract tariff, which is protected by the price cap for your Import Agreement and our Smart Export Fallback Tariff which will provide an export rate of 0p/kWh for your Export agreement until the requirements are met
If you prevent your meter from communicating or stop us from fixing meter issues, you will not be eligible to remain on this tariff and you will be moved to our Out of Contract tariff, for your Import Agreement and our Smart Export Fallback Tariff which will provide an export rate of 0p/kWh for your Export agreement until the requirements are met
We are responsible for your meter, and you must give us reasonable access to it, and must not damage or tamper with it.
EcoFlex Application
The Application operates automatically once your account is set up. You may override the automatic settings, but doing so may reduce the efficiency of your battery and could increase your electricity charges.
The Application is provided by a third-party software supplier. You will only be able to use the Application if you accept their terms and conditions of use.
Switching over from your current supplier
Where you have applied for a dual fuel tariff and your current supplier objects to the transfer of one fuel and this cannot be resolved, we will supply you with the one supply.
Cancellation Rights
The contract can be cancelled within 14 days of the date you entered it by contacting Ecotricity. Where you were previously a customer of Ecotricity, you will revert to your original tariff should you cancel within your 14-day cooling off period.
Leaving us
Where you don’t have an outstanding balance, you are free to leave at any time. The transfer should not take more than 5 working days
Possible additional charges and discounts
Please note that Ecotricity may charge you in relation to any additional costs incurred due to ancillary matters relating to your supply. There is a non-exhaustive list of examples of additional charges within our help and support guides.
Complaints
If you need to make a complaint, you should contact our EcoFlex Team to enable us to resolve it. The team will do their best to resolve the complaint, however if you’re still unhappy with our response you can speak to our Complaints Team.
Should you remain unhappy with our resolution of your complaint, or if your complaint has not been resolved within 8 weeks of the date you told us about it, you may refer the matter to the Ombudsman Services: Energy on 0330 440 1624 or at ombudsman-services.org/sectors/energy. They are a free and independent service, and we are bound by their decision.