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/The legal stuff/Cancelling your switch request

The legal stuff

The legal stuff

Cancelling your switch request

If you decide you wish to cancel switching to us, simply return the cancellation form within 14 days of your switch – this is called the Cooling Off Period.

Or you can call us on 0345 555 7 100, email us at or send the cancellation form to Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY saying you’ve changed your mind, giving us your name, address and account number.

We’ll then email or write to you to confirm your cancellation.

Dog-eared document iconEcotricity cancellation form (PDF, 590.2 Kb)

You can submit this form to cancel your switch request in writing if you've switched to us in the last 14 days. Save the form and email to us at or post it to us at the address above.

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.
Ecotricity is a sponsor of the Glasgow Climate Clock that will run every night until COP26.