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/The legal stuff/Know your rights

The legal stuff

The legal stuff

Know your rights

We always provide the best service we can, and as part of this it’s important that you know your rights as a consumer. For free, independent advice about your energy supply, check out Citizens Advice website or for customers living in Scotland, Advice Direct Scotland.

Get help with an energy problem

You can get help with energy problems including:

  • Issues with your bills or meters

  • Asking for help if you’re struggling to pay for the energy you use

  • Getting the best deal

  • How to make a complaint

England and Wales

Citizens Advice is the official source of free and independent energy advice and support in England and Wales.

Go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free.

Scotland

Advice Direct Scotland is the official source of free and independent energy advice and support in Scotland.

Go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free.

Dog-eared document iconKnow your rights in a changing energy market - England and Wales (English) (PDF, 66.3 Kb)

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.
Ecotricity is a sponsor of the Glasgow Climate Clock that will run every night until COP26.