Warm Home Discount scheme

What is the Warm Home Discount Scheme?

The Warm Home Discount scheme is designed to give vulnerable households money off their energy bills.

Launched in April 2011, the scheme is run by the government in partnership with some energy suppliers to help households who are living in or at risk of fuel poverty.

It was originally due to finish at the end of 2016 but has been extended to 2021.

If you qualify for a Warm Home Discount Scheme payment, it won’t affect your Cold Weather Payment or Winter Fuel Payment.

 

Does Ecotricity participate in the Warm Home Discount Scheme?

Yes. New guidance from the government and Ofgem means that energy companies with over 150,000 customers now take part in the scheme, so all eligible customers on electricity supply with us are entitled to receive Warm Home Discount payments.

Eligible customers will automatically receive Warm Home Discount Scheme credit on their bill to help with the cost of heating and powering their home. Eligibility is decided by the government and includes customers who receive the Guarantee Credit element of Pension Credit. To find out if you are eligible, check out the DWP Warm Home Discount Scheme website.

 

How to Get Help if You’re Struggling to Pay Your Energy Bills

If you’re finding it difficult to pay your energy bills, the best thing to do is to get in touch with us as early as you can on 0345 555 7 100. We’ll do everything we can to make paying your bill as easy as possible for you.

You can find more details on how to get help paying your bills here.

Frequently Asked Questions about the Warm Home Discount Scheme

The payment is a set amount of £140, paid as a credit on your electricity bill. So your bill will automatically be lower.

No. The Department for Work & Pensions (DWP) will contact us (as your supplier) directly and tell us whether you qualify for the discount.

You should receive a letter from the DWP sometime between October and December to tell you whether you’ll get the discount. If you haven’t had a letter but think you’re eligible, contact the DWP Warm Home Discount Helpline on 0800 731 0214 (Monday to Friday, 8:30am to 4:30pm).

For more information, check out the DWP Warm Home Discount Scheme website.

To be eligible, you need to receive the Guarantee Credit element of Pension Credit.  The payment will come from whichever electricity supplier you were with on the 5th July each year, so if you were with Ecotricity then (even if you have since left us), the payment will come via us.

The discount doesn’t affect your Cold Weather Payment or Winter Fuel Payment.

Yes, you still qualify. Call us on 0345 555 7 100 to talk about the best option for you.

It will appear on your bill by 31 March each year.