The payment is a set amount of £140, paid as a credit on your electricity bill. So your bill will automatically be lower.
No. The Department for Work & Pensions (DWP) will contact us (as your supplier) directly and tell us whether you qualify for the discount.
You should receive a letter from the DWP sometime between October and December to tell you whether you’ll get the discount. If you haven’t had a letter but think you’re eligible, contact the DWP Warm Home Discount Helpline on 0800 731 0214 (Monday to Friday, 8:30am to 4:30pm).
For more information, check out the DWP Warm Home Discount Scheme website.
To be eligible, you need to receive the Guarantee Credit element of Pension Credit. The payment will come from whichever electricity supplier you were with on the 5th July each year, so if you were with Ecotricity then (even if you have since left us), the payment will come via us.
Yes, you still qualify. Call us on 0345 555 7 100 to talk about the best option for you.
It will appear on your bill by 31 March each year.