Mistakes happen, they can happen to anyone. What matters is what you do about them.
We have a Customer Complaints Team for when we make a mistake. They have access to every department and every team member – at every level.
If you have a problem they'll be in touch straight away, often the same day. Their job is to get to the bottom of the issue, find out what went wrong and why – and resolve it promptly.
They will give an impartial, factual account, communicated openly and honestly to you and us. And of course we’ll fix the problem, usually in just a few days.
Customer Complaints Team
Please try to include the following details when you contact our Customer Complaints Team.
Please provide as many details as you can, as this helps our Customer Complaints Team to solve the issue even quicker.