Ecotricity Business
Useful Information
This is how you can contact the energy experts across the Ecotricity team, if there is anything you would like to discuss with us about your business account.
Business Sales team: If you are interested in getting a quote for 100% green electricity and/or carbon neutral gas, call us on 0345 600 1994 or email business.sales@ecotricity.co.uk to find out more. The team will also be able to tell you more about the additional products we can offer you. They are available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday. Alternatively, if you are a small or medium-sized business, you can get a quote using our online platform.
Business Service team: If you are an existing business customer with us, you can discuss the management of your account by giving us a call on 0345 230 6102 or emailing business@ecotricity.co.uk. Our business customer service team is available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday.
Strategic Customer Service team: To discuss the management of your account, you can give us a call on 01453 358 061 or email key.accountservices@ecotricity.co.uk. Our Customer Service team for strategic customers is available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday.
Complaints team: If something isn’t right, please give us a chance to correct things for you. If we find that we’ve made a mistake, we’ll hold our hands up, say sorry, take action to put things right, and give you a full explanation. To make a complaint, email business.complaint@ecotricity.co.uk and we’ll assign one of our expert investigators to work with you to reach a resolution.
Business Debt team: If your account is in arrears, we’re here to help. To discuss a variety of options for payment, call us on 01453 790 255 or email businesscredit@ecotricity.co.uk. The team is available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday.
Emergency contact: If you smell gas or suspect a gas leak, please call The National Gas Emergency line on 0800 111 999 immediately from a safe location; the line is available 24 hours a day. If you need assistance with a power cut, please contact your local distribution network or call 105.
If you prefer, you can also get in touch with us by post. Our address is Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY.