Ecotricity Business
Useful Information
There are several reasons that this might happen, so you’ll need to work out which set of circumstances apply to you. Depending on what your situation is, we might need to have the meter replaced as a priority. If you have a Secure 100 smart meter, please click here.
For your electricity meter
You might have had a power cut – most electricity meters with an LCD display will have a red light on them to indicate that there’s power going to the meter. If the light is off you should call 105 – you’ll get put through to your local network operator who’ll be able to advise you of any power outages in your area.
❯ If the screen is blank on your electricity meter but you still have power to your property, then it’s most likely a fault with the meter itself. Please contact us so that we can offer further help and if necessary arrange for the meter to be replaced.
❯ If you don’t have power but after ringing 105 you’ve found that it’s not a power cut, and you’ve checked things like your fuse box and trip switches – as long as it’s safe to do so – then it may be that the meter is faulty and needs to be replaced. For customers that are off supply we’d do our best to replace your meter as a priority. Please contact us as soon as you can.
For your gas meter
❯ If the display is blank it may be that the meters battery needs replacing. If you’re a Pay As You Go customer, we may need to send an engineer to your property. If the screen of your gas meter is blank, please get in touch with us as soon as possible so we can look into the problem.
This is how you can contact the energy experts across the Ecotricity team, if there is anything you would like to discuss with us about your business account.
Business Sales team: If you are interested in getting a quote for 100% green electricity and/or carbon neutral gas, call us on 0345 600 1994 or email business.sales@ecotricity.co.uk to find out more. The team will also be able to tell you more about the additional products we can offer you. They are available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday. Alternatively, if you are a small or medium-sized business, you can get a quote using our online platform.
Business Service team: If you are an existing business customer with us, you can discuss the management of your account by giving us a call on 0345 230 6102 or emailing business@ecotricity.co.uk. Our business customer service team is available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday.
Strategic Customer Service team: To discuss the management of your account, you can give us a call on 01453 358 061 or email key.accountservices@ecotricity.co.uk. Our Customer Service team for strategic customers is available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday.
Complaints team: If something isn’t right, please give us a chance to correct things for you. If we find that we’ve made a mistake, we’ll hold our hands up, say sorry, take action to put things right, and give you a full explanation. To make a complaint, email business.complaint@ecotricity.co.uk and we’ll assign one of our expert investigators to work with you to reach a resolution.
Business Debt team: If your account is in arrears, we’re here to help. To discuss a variety of options for payment, call us on 01453 790 255 or email businesscredit@ecotricity.co.uk. The team is available between 8.30am – 5pm Monday to Thursday & 8.30am – 4pm on Friday.
Emergency contact: If you smell gas or suspect a gas leak, please call The National Gas Emergency line on 0800 111 999 immediately from a safe location; the line is available 24 hours a day. If you need assistance with a power cut, please contact your local distribution network or call 105.
If you prefer, you can also get in touch with us by post. Our address is Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY.