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/Support/Help with Moving Home/Moving Out

Help with Moving Home

Moving Out

Let us know you are moving out of a property we supply, so we can make sure your account is closed ready for your moving date and you only pay for the energy you've used.

Simply email us at with the following information: your name, your phone number, your address, the date and a meter reading from the day you moved out of your home. It's easy to take us with you to your new home, just send us your new address in the email above.

We recommend taking a clear photo of the meter as one of the last things that you do before leaving - that way should there be any dispute over a reading you have proof of it. If you need any help with reading your meter, see our help guide on meter readings.

Take us with you to your new home

With Ecotricity, you not only get 100% green electricity and carbon neutral green gas — we use the money from your energy bills to create a greener Britain, investing in new sources of green energy and developing sustainable projects to make a genuine difference.

Related FAQs

Get in touch with the Home Moves team

Send an email to

Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 500

Our Home Moves team are available between 8.30am – 5pm Monday to Thursday, and 8.30am – 4pm on Friday.

Smell gas? Call the National Gas Emergency Service on 0800 111 999

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.
Ecotricity is a sponsor of the Glasgow Climate Clock that will run every night until COP26.