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/Support/Help with Moving Home/Moving Out

Help with Moving Home

Take us with you to your new home

With Ecotricity, you not only get 100% green electricity and carbon neutral green gas — we use the money from your energy bills to create a greener Britain, investing in new sources of green energy and developing sustainable projects to make a genuine difference.


What happens when I move out of a property on supply with Ecotricity?

Just let us know that you’re moving out, and we’ll do the rest. The easiest way to tell us about your home move is via your online account. We’ll need the following information to close your account:

  • The full address of the property you’re leaving.

  • The official tenancy end date or sale completion date.

  • Your final meter reading – this should be taken on the date that you stop being responsible for the property, or up to four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history. The best thing to do is send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.

  • The name of your landlord, letting agent or the property manager, if you’re renting.

  • If you know it, the name of the new occupier.

  • A forwarding address for your final bill.

Using this information, we can make sure your account is closed on your moving date and you only pay for the energy you’ve used. If you’d like to take us with you to your new property, we can do that, too.

Related FAQs

How to get in touch with our Home Moves team

Send an email to movinghome@ecotricity.co.uk.

Give us a call on 0345 555 7500.

Our Home Moves team are available 08:30am – 5pm Monday to Thursday and 08:30am – 4pm on Friday.

Smell Gas? Call the National Gas Emergency Service on 0800 111 999.

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The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
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