Let us know you are moving out of a property we supply, so we can make sure your account is closed ready for your moving date and you only pay for the energy you've used.
Simply email us at email@example.com with the following information: your name, your phone number, your address, the date and a meter reading from the day you moved out of your home. It's easy to take us with you to your new home, just send us your new address in the email above.
We recommend taking a clear photo of the meter as one of the last things that you do before leaving - that way should there be any dispute over a reading you have proof of it. If you need any help with reading your meter, see our help guide on meter readings.
All you need to do is let us know you’re moving out – and we’ll do the rest. We can make sure your account is closed ready for your moving date and you only pay for the energy you’ve used. If you’d like to take us with you to your new property, we can do that too.
When you move out of a property supplied by Ecotricity, there are several pieces of information we need to open your account:
The full address of the property you’re leaving.
The official tenancy end date or sale completion date.
Your final meter reading – this should be taken on the date that you stop being responsible for the property, or four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history. The best thing to do is send us a photo of your first meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to firstname.lastname@example.org.
The name of your landlord, letting agents, or the property manager.
If you know it, the name of the new occupier.
A forwarding address for your final bill.
Why do I need to give you a first meter reading?
We need a final meter reading to send you a final bill. If we have an accurate meter reading it ensures that your account is closed accurately and that you only pay for the energy you’ve used. If we don’t receive a meter reading, we’ll use an estimated reading which we come up with based on the previous consumption at your home.
If you have any questions you can give our Home Moves Team a call on 0345 555 7 500 between 8:30am - 5 pm Monday to Thursday and 8:30 - 4pm on Friday.
You should be able to find out who your energy supplier is by asking your letting agents, landlord or the previous occupier of the property.
If you’re still not sure who your supplier is, for electricity you can contact your regional electricity distribution network and they should be able to find out for you. You can find out who your regional electricity distributor is on the ENA website.
To find out who your gas supplier is, visit findmysupplier.energy and enter your property details. You’ll be given a meter point reference number, which is the number of the gas supply to your property. Once you have this number, we’ll be able to look up who supplies the gas to the property.
Get in touch with the Home Moves team
Send an email to email@example.com
Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 500
Our Home Moves team are available between 8.30am – 5pm Monday to Thursday, and 8.30am – 4pm on Friday.
Smell gas? Call the National Gas Emergency Service on 0800 111 999