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Help with Billing & Payments

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View bills and make payments online or use the Ecotricity app

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Make a one-off payment

Visit your online account to make a one-off payment by card

To pay by phone, call our automated 24-hour payment line.

For home: 01453 488101

For business: 0333 3444 149

Set up a Direct Debit

Click the button to set up fixed or variable Direct Debit payments.

Can't find an answer to your question?

Send an email to home@ecotricity.co.uk, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Alternatively, if you are a business customer, please contact business@ecotricity.co.uk

Between 9am – 7pm Monday to Friday

9am – 1pm Saturdays

Prefer to phone a landline? Call 01453 761482

Smell gas? Call the National Gas Emergency Service on 0800 111 999

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.