Let us know about a complaint

Mistakes do happen; they can happen to anyone. What’s important is how you deal with them.

We have experts in every team who handle every customer issue or complaint. They have access to every department and every team member – at every level.

Our team will get to the bottom of the issue - find out what went wrong and why - and we’ll do all we can to resolve it for you. 

If you need to contact us to make a complaint, please fill in the form below and we’ll get back to you as soon as possible.

If you have any other questions or queries, please get in touch with our Customer Services Team by emailing home@ecotricity.co.uk

Your details

It might speed things up if we can call you.

Maximum 5000 characters (approx. 600 words)