Let us know about a complaint
Mistakes do happen; they can happen to anyone. What’s important is how you deal with them.
We have experts in every team who who handle every customer issue or complaint. They have access to every department and every team member – at every level.
If you have a problem they'll be in touch straight away, often the same day. Their job is to get to the bottom of the issue, find out what went wrong and why – and resolve it promptly.
They will give an impartial, factual account, communicated openly and honestly to you and us. And of course they’ll fix the problem, usually in just a few days.
If you need to contact us to make a complaint, please fill in the form below and we’ll aim to get back to you within a day.
If you have any other questions or queries, please get in touch with our Customer Services Team by emailing firstname.lastname@example.org.