Contact us

Our opening hours

We're available on the phone from 8:30am – 7pm Monday to Thursday, 8.30am – 6pm Friday, and 9am – 4pm Saturday.

You can use our hotlines to get straight through to the right person.

Email us any time on home@ecotricity.co.uk.

Or let us know your thoughts using our feedback form.

Click here for a list of helpful organisations who can provide independent support and guidance with your electricity supply including fuel bill support.

We may monitor calls for quality and training purposes.

Our head office

We're available on the phone from: 8:30am – 5:00pm Monday to Thursday, 8:30am - 4:00pm on Friday and closed over the weekend.

Ecotricity Group Limited
Lion House
Rowcroft
Stroud
Gloucestershire
GL5 3BY

tel:(01453) 756 111
fax: (01453) 756 222
email: info@ecotricity.co.uk

Registered company no. 3043412


How to find us


Home hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am – 4pm Saturday.

If you’d like to make a payment, just give us a call on 01453 488101, our 24 hour automated payment line.

  • Customer service: 0345 555 7 100
  • Moving home: 0345 555 7 500
  • PAYG: 0345 555 7 400
  • Switching: 0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email home@ecotricity.co.uk.

Microtricity hotlines

We're open 8:30am – 5pm (Monday to Thursday) and 8:30am – 4pm Friday. 

Out of hours you can email microtricity@ecotricity.co.uk.

  • Microtricity: 0345 555 7 600

Business hotlines

We're open 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday. 

Out of hours you can email business@ecotricity.co.uk.

  • Business: 0345 230 6 102

Our calls

We may monitor calls for quality and training purposes.