Contact us

Use the list below to find the contact details and phone numbers for the right team to answer your query.

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

Have you signed up to access your Ecotricity account online?

With online account access to your account, you’ll be able to do everything you need to in one place, whether it’s submit a meter reading or view your latest bill.

Sign up here, or download our app:

Google Play download link

This app requires Android 4.0 or later.

App Store download link

This app requires iOS 7.1 or later.

Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 100 between 8.30am – 6pm Monday to Friday and 9am – 3pm Saturday or drop us an email at home@ecotricity.co.uk.

Prefer to phone a landline? Call 01453 761482.

You can get a quote and switch to Ecotricity in a few easy steps.

If you would prefer to speak with someone you can give us a call on 0808 123 0123 between 8.30am – 7pm Monday to Thursday, 8.30am – 6pm Friday, and 9am – 4pm Saturday, or drop us an email at welcome@ecotricity.co.uk.

Switching your business to Ecotricity

You can get a quote and switch your business to Ecotricity in a few easy steps.

If you would prefer to speak with someone you can give us a call on 0345 600 1994 between 8.30am & 5.00pm Monday to Thursday and 8.30am – 4.00pm Friday or drop us an email at business.sales@ecotricity.co.uk.

Business Service enquiries

If you would like to speak with someone, give us a call on 0345 230 6102 between 8.30am to 5pm Monday to Thursday and 8.30am to 4pm Friday or drop us an email at business@ecotricity.co.uk.

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

For information on charging your car, check out our Charge Your Vehicle page or for more help see our FAQs.

If you'd like to speak with someone, give us a call on 01453 761455 between 8.30am to 7pm Monday to Thursday, 8.30am to 6pm on Friday, or 8am to 8pm Saturday and Sunday. 

Alternatively, you can drop us an email at fortheroad@ecotricity.co.uk.

If you would like to speak with someone, give us a call on 0345 555 7 600 between 8.30am to 5pm Monday to Thursday and 8.30am to 4pm Friday or drop us an email at microtricity@ecotricity.co.uk.

We're available on the phone from 8:30am – 6pm Monday to Friday and 9am – 3pm Saturday. Email us any time on home@ecotricity.co.uk.

Or let us know your thoughts using our feedback form.

Ecotricity Group Limited
Lion House
Rowcroft
Stroud
Gloucestershire
GL5 3BY

Registered company no. 3043412

tel: (01453) 756 111
fax: (01453) 756 222
email: info@ecotricity.co.uk

We may monitor calls for quality and training purposes.

Click here for a list of helpful organisations who can provide independent support and guidance with your electricity supply including fuel bill support.

If something goes wrong

If something isn’t right, the first thing to do is tell us. You can find more information on how we will help put it right here.

Tell your friends about us

Tell your friends about us - when they switch using your unique Refer a Friend code you'll both receive a £25 Ethical Superstore voucher