Contact Us

Our opening hours

We're available on the phone from 8:00am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday.

You can use our hotlines to get straight through to the right person.

Email us any time on

Or you can use our feedback form if you have a question or comment.

Calls may be monitored for quality and training purposes.

Our head office

We're available on the phone from: 8:30am – 5:00pm Monday to Thursday, 8:30am - 4:00pm on Friday and closed over the weekend.

Ecotricity Group Limited
Lion House

Registered company no. 3043412

Head office
tel:(01453) 756 111
fax: (01453) 756 222

Press/Media enquiries

How to find us

Home Hotlines

We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.