Contact us

Home hotlines

We're open from 8.30am – 7pm Monday to Thursday, 8.30am – 6pm Friday, and 9am – 4pm Saturday.

If you’d like to make a payment, just give us a call on 01453 488101, our 24-hour automated payment line.

  • Customer service: 0345 555 7 100
  • PAYG: 0345 555 7 400

To tell us you're moving home or to switch to green energy - just give us a call on the numbers below. We're open 8.30am – 6.30pm Monday to Thursday, 8.30am – 6pm Friday, and 9am – 4pm Saturday.

Prefer to phone a landline? Call 01453 761482.

Or email

And if you don't find exactly what you need, here's a list of helpful organisations who provide independent support

Microtricity hotlines

We're open 8:30am – 5pm Monday to Thursday, and 8:30am – 4pm Friday.

Out of hours you can email

  • Microtricity: 0345 555 7 600

Business hotlines

We're open 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday. 

Out of hours you can email

  • Business: 0345 230 6 102

Our head office

We're available on the phone from: 8:30am – 5:00pm Monday to Thursday, 8:30am - 4:00pm on Friday and closed over the weekend.

Ecotricity Group Limited
Lion House

tel: (01453) 756 111
fax: (01453) 756 222

We may monitor calls for quality and training purposes.

Registered company no. 3043412

How to find us

Tell your friends about us

Tell your friends about us - when they switch using your unique Refer a Friend code you'll both receive a £25 Ethical Superstore voucher