Contact Us

Our bank holiday opening hours

Saturday 27 May –  9:00am – 5:00pm
Sunday 28 May –  Closed
Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

If our offices are closed and you have a fault with your gas or electricity meter which leaves you off supply, please call our emergency team on 01453 373 033 between 9:00am and 5:00pm.

Email us any time on home@ecotricity.co.uk.

Or let us know your thoughts using our feedback form.

We may monitor calls for quality and training purposes.

Our head office

Ecotricity Group Limited
Lion House
Rowcroft
Stroud
Gloucestershire
GL5 3BY

Registered company no. 3043412

tel:(01453) 756 111
fax: (01453) 756 222
email: info@ecotricity.co.uk

 

How to find us



Bank Holiday Monday

Saturday 27 May – 9:00am – 5:00pm
Sunday 28 May – Closed
Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

If you need to make a payment, please call our 24 hour automated payment line: 01453 488101.

If you'd like to get in touch before Tuesday, please email home@ecotricity.co.uk. We are back in the office on Tuesday and aim to come back to you within two working days.

Home Hotlines

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600

Business Hotlines

Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

Business email: business@ecotricity.co.uk

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.