Contact us

Home hotlines

We're open from 8.30am – 7pm Monday to Thursday, 8.30am – 6pm Friday, and 9am – 4pm Saturday.

If you’d like to make a payment, just give us a call on 01453 488101, our 24-hour automated payment line.

  • Customer service: 0345 555 7 100
  • Moving home: 0345 555 7 500
  • PAYG: 0345 555 7 400
  • Switching: 0808 123 0123

Prefer to phone a landline? Call 01453 761482.

Or email home@ecotricity.co.uk.

And if you don't find exactly what you need, here's a list of helpful organisations who provide independent support

Microtricity hotlines

We're open 8:30am – 5pm Monday to Thursday, and 8:30am – 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  • Microtricity: 0345 555 7 600

Business hotlines

We're open 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday. 

Out of hours you can email business@ecotricity.co.uk.

  • Business: 0345 230 6 102

Our head office

We're available on the phone from: 8:30am – 5:00pm Monday to Thursday, 8:30am - 4:00pm on Friday and closed over the weekend.

Ecotricity Group Limited
Lion House
Rowcroft
Stroud
Gloucestershire
GL5 3BY

tel: (01453) 756 111
fax: (01453) 756 222
email: info@ecotricity.co.uk

We may monitor calls for quality and training purposes.

Registered company no. 3043412


How to find us