Electric highway terms and conditions

2. You can find out the location and availability of the nearest Electricity Pump using the App.

3. Other than for the possible reasons explained in paragraph 4 below, all of our Electricity Pumps are live and capable of dispensing a charge.

4. We aim to make our Electricity Pumps available at all times, but due to the nature of electrical charging services we cannot guarantee a continuous fault free service. Electricity Pumps may not be available due to electrical faults, telecommunication issues, temporary obstructions, as well as other conditions beyond our control. The network is extremely reliable, but obviously there may be occasions when they’re not working or require maintenance without notice.

5. We want to make sure there is reasonable use of the Electric Highway at all times, so you should promptly vacate the parking bay in which the Electricity Pump is located once you have finished charging your vehicle.

6. These are pretty obvious ones, but you must not:

6.1. tamper with the Electricity Pumps;

6.2. use the Electricity Pumps or the parking bay in which they are located for any purpose other than charging an electric vehicle;

6.3. connect any cable, adapter, connector, switch or other interface to an Electricity Pump which is not fit for purpose, and/or fully compliant with all relevant laws, regulations and specifications and any such use shall be entirely at your own risk;

6.4. use the Services in any manner which is (or which would have a purpose or effect which is) harmful, a nuisance, annoying, disruptive, inconvenient, unlawful, fraudulent or in connection with a criminal offence; or

6.5. act in any way such that the operation of the Electric Highway or any Electricity Pumps will be either jeopardised or impaired.

7. Different vehicles charge up at different rates, so you acknowledge that we have no control over the speed at which your own vehicle charges, or the amount of charge your battery can hold, whether in total or in part following a charging session.

9. You can find the up to date prices on the Electric Highway App. All prices are inclusive of VAT.

10. You’ll need to pay the unit charge by a debit or credit card. 

11. Payment is required in advance, and so you agree that we can hold a payment £12 (or £6 for Ecotricity energy customers) (‘Reserved Payment’) to cover the charge session. On completion of the charge we will request for the units you have used only.

12. On completion of the charge, we will request payment for only the units that you have used. The Reserved Payment may show as held by your bank for up to six working days from the date of the charge.

13.1. you breach any of these terms and conditions;

13.2. we believe an Electricity Pump has been used in an unauthorised, unlawful or fraudulent manner or may have been used for criminal activities;

13.3. there is an emergency, health and safety or security risk;

13.4. if for any reason we cease to operate an Electricity Pump or;

13.5. system maintenance is required;

13.6. for any other reason outside our control.

14.1. where a third party changes their terms;

14.2. due to changing technologies, obsolescence and new or different product or service features; or

14.3. due to the introduction of new or amended laws, regulations, policies or guidance. 

15.  Where we vary or change any of these terms and conditions, we’ll always do our best to give you as much notice as possible. Variations and/or changes will be effective once we’ve posted them on our website. By continuing to use the Electric Highway, you will be deemed to have accepted the relevant variation or change, so do take the opportunity to regularly check our website for updates. Where, in our opinion, any variation and/or change is likely to cause you material detriment, we’ll always give you at least 30 days’ notice. For the avoidance of doubt, any change in price will not be considered to be a material detriment and you can find our up-to-date prices on the Electric Highway App.

16.1. a failure of an Electricity Pump or changes to the number or locations of our Electric Pumps;

16.2. third party damage to Electricity Pumps, vehicles or any other third party property;

16.3. the acts and omissions of our service partners including any loss or damage caused by your use of a third party cable, adapter, connector, switch or other interface which you have connected to an Electricity Pump;

16.4. any matter beyond our reasonable control, including force majeure; or

16.5. any indirect loss, loss of business, revenue, profit, or savings you expected to make, wasted expense, financial loss or data being lost or harmed or any other loss or consequential loss.

17. Subject to clause 14 and excluding any liability for death or personal injury, our liability, and the liability of our parent companies, subsidiaries, affiliates, officers, agents and employees, to you is in any event limited to £10

18. You agree to indemnify us against all liabilities, claims, damages, losses and expenses arising from any breach by you of these terms and conditions.

19. Nothing in these terms shall affect any rights which you may have under any law and which cannot be excluded by agreement and your statutory rights are not affected.

27. This agreement is subject to English law and the English Courts have exclusive jurisdiction

The Electric Highway Company Limited a company registered in England and Wales under company number 08370340 with their registered office at Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY.

2. The offer is open to mainland UK residents aged 18 and over with a live Ecotricity domestic dual fuel account (or electricity only where there is no mains gas) at their home address.

3. There is only one offer per person per household, and it is for personal private use of the Electric Highway.

4. This offer is not available to business customers.

5. The offer is subject to your reasonable use of the Electric Highway in accordance with our terms and conditions and any other guidance published on our App. If we consider that your use is unreasonable we may terminate this offer immediately.

6. There is no cash alternative and the offer is non-transferable.

7. We may vary or withdraw this offer at any time without prior notice.

8. The offer gives Ecotricity customers 50% off charging on the Electric Highway.

* your energy account will be with The Renewable Energy Company Limited (trading as Ecotricity)

The Electric Highway is the most comprehensive charging network in Europe – and we think it’s the best.

However, if something goes wrong at the pump and you think you require a refund, just get in touch with us.  Here’s our policy:

There may be some other limited circumstances where it would be appropriate for us to give you a refund if something goes wrong with your charging session. If you are unsure let us know.

Give us a call on 01453 761455. We're open 8.30am to 7pm Monday to Thursday, 8.30am to 6pm on Friday, and 8am to 8pm Saturday and Sunday, or you can email us at fortheroad@ecotricty.co.uk.

So that we can look into your refund request, we’ll need the following info from you;

2. Welcome to our online application (the “App“). The App is published by or on behalf of TEHC and Ecotricity and is part of Ecotricity’s customer online account management system (“Ecocloud”). You may use the same login information (your “Eco ID”) for every part of Ecocloud including the App.  

3. By downloading or otherwise accessing the App you agree to be bound by the following terms and conditions (“Terms“) and our Privacy Policy. If you have any queries about the App or these Terms, you can contact us by emailing home@ecotricity.co.uk or calling 0345 555 7 200. If you do not agree with these Terms, you should stop using and disable the App immediately.

4. When you use the App you agree to comply with all applicable UK laws (“Applicable Laws”) and these Terms. In particular you agree not to;

4.1. use the App in any unlawful manner or in a manner which promotes or encourages illegal activity including copyright infringement or fraud; or

4.2. attempt to gain unauthorised access to the App or any source code, networks, servers or computer systems connected to the App; or

4.3. modify, adapt, translate or reverse engineer any part of the App or re-format or frame any portion of the pages comprising the App, save to the extent expressly permitted by these Terms or by law.

5. The trade marks and logos (“Trade Marks“) contained on or in the App are owned or licensed by Ecotricity or its group companies. You are not permitted to use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without our prior written consent.

6. The copyright in all material contained on, in, or available through the App including all information, data, text, music, sound, photographs, graphics and video messages, the selection and arrangement thereof, and all source code, software compilations and other material (“Material“) is owned by or licensed to Ecotricity or its group companies. All rights are reserved. You can view, print or download extracts of the Material for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Material without express prior permission.

7. We reserve the right to suspend or cease providing any of the App services, with or without notice or any reason, and shall have no liability or responsibility to you in any manner whatsoever if we choose to do so.

8. Use of the App is at your own risk. To the maximum extent permitted by law we disclaim

8.1. all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to the App; and

8.2. all implied warranties, terms and conditions relating to the App (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, availability, non infringement, information accuracy, interoperability are hereby excluded. We accept no responsibility for any technical failure of the internet, the App and/or any other systems associated with or connected to the App. Your statutory rights are not affected and nothing in these Terms shall be construed as excluding or limiting our liability for death or personal injury caused by our negligence.

9. We will not be liable to you, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the App, for any;

9.1. economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or

9.2. loss of goodwill or reputation; or

9.3. special or indirect or consequential loss.

Notwithstanding this, if Ecotricity is found to be liable to you directly or indirectly in relation to the App that liability (howsoever arising) shall not exceed fifty pounds (£50.00)

10. These Terms constitute the entire agreement between you and Ecotricity concerning your use of the App.

11. We reserve the right to update these Terms from time to time. The updated version will be effective on publication. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the new policy upon your continued use of the App. No other variation to these Terms shall be effective unless in writing and signed by an authorised representative of Ecotricity.

12. Unless otherwise expressly stated, nothing in the Terms shall create any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you, Ecotricity and its group of companies.

13. These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.