Priority Services
Customers who need a little extra help – or someone acting on their behalf – can register with us and tell us about any special requirements they have.
Priority services we offer include:
Textphone communications with our customer services staff.
Password scheme so you can be sure of representatives when they visit your home.
Bills in alternative formats including Braille, large print and talking bills.
Moving your meter to a more accessible location.
Who is eligible for Priority Services?
You will be eligible if you or anyone in your household:
Has a chronic illness.
Is of a pensionable age.
Is blind or partially sighted.
Is deaf or hard of hearing.
Has children under the age of five living in the property.
Has another type of disability or special need.
For the full list of eligibility criteria, download a copy of our Priority Services Form (requires Adobe Acrobat Reader).
Prefer to register by post?
If you wish to register for priority services by post rather than using the register button above, please download the form, complete it, print it out and send it to us at:
Our address is: Freepost ECOTRICITY
Related FAQs
Yes, you can.
If you’d like to register on behalf of family member or you are a carer who is authorised to act on behalf of a vulnerable customer, you can register for our priority services by either:
❯ Completing the online registration form using the Register button above and ticking the box “using a representative”
❯ Downloading the form, printing it out, completing it and posting it back to us. Just make sure to complete the “Representatives” section of the form.
Our address is Freepost ECOTRICITY.
You can register for our priority services by either completing the online registration form below.
or you can download the registration form here (requires Adobe Acrobat Reader), print it out, fill it in, and post it back to us.
Our address is Freepost ECOTRICITY.
Examples of the Priority Services we offer include:
❯ Textphone communications with our customer services staff
❯ Password scheme – so you can be sure of representatives when they visit your home
❯ Bills in alternative formats including Braille, large print and talking bills
❯ Moving your meter to a more accessible location
If you have special requirements that we might be able to help you with, fill out our registration form.
You’d be eligible if you or anyone in your household:
❯ Has a chronic illness
❯ Is of pensionable age
❯ Is blind or partially sighted
❯ Is deaf or hard of hearing
❯ Has children under the age of five living in the property
❯ Has another type of disability or special need
for the full list of eligibility criteria, download a copy of the Priority Services Registration Form or register below:
Can't find an answer to your question?
Send an email to home@ecotricity.co.uk
Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 100
Between 8.30am – 6pm Monday to Friday
Prefer to phone a landline? Call 01453 761482
Smell gas? Call the National Gas Emergency Service on 0800 111 999