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Help with Priority Services

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Priority Services

Customers who need a little extra help – or someone acting on their behalf – can register with us and tell us about any special requirements they have.


Priority services we offer include:

Textphone communications with our customer services staff.

Password scheme so you can be sure of representatives when they visit your home.

Bills in alternative formats including Braille, large print and talking bills.

Moving your meter to a more accessible location.

Who is eligible for Priority Services?

You will be eligible if you or anyone in your household:

Has a chronic illness.

Is of a pensionable age.

Is blind or partially sighted.

Is deaf or hard of hearing.

Has children under the age of five living in the property.

Has another type of disability or special need.

For the full list of eligibility criteria, download a copy of our Priority Services Form (requires Adobe Acrobat Reader).

Prefer to register by post?

If you wish to register for priority services by post rather than using the register button above, please download the form, complete it, print it out and send it to us at:

Our address is:

Related FAQs

Can't find an answer to your question?

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Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 100

Between 8.30am – 6pm Monday to Friday

Prefer to phone a landline? Call 01453 761482

Smell gas? Call the National Gas Emergency Service on 0800 111 999

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.
Ecotricity is a sponsor of the Glasgow Climate Clock that will run every night until COP26.