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Help with Priority Services

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Priority Services

Customers who need a little extra help – or someone acting on their behalf – can register with us and tell us about any special requirements they have.

Register

Priority services we offer include:

Textphone communications with our customer services staff.

Password scheme so you can be sure of representatives when they visit your home.

Bills in alternative formats including Braille, large print and talking bills.

Moving your meter to a more accessible location.

Who is eligible for Priority Services?

You will be eligible if you or anyone in your household:

Has a chronic illness.

Is of a pensionable age.

Is blind or partially sighted.

Is deaf or hard of hearing.

Has children under the age of five living in the property.

Has another type of disability or special need.

For the full list of eligibility criteria, download a copy of our Priority Services Form (requires Adobe Acrobat Reader).

Prefer to register by post?

If you wish to register for priority services by post rather than using the register button above, please download the form, complete it, print it out and send it to us at:

Our address is: Freepost ECOTRICITY

Related FAQs

Can't find an answer to your question?

Send an email to home@ecotricity.co.uk

Alternatively, if you would like to speak with someone, give us a call on 0345 555 7 100

Between 8.30am – 6pm Monday to Friday

Prefer to phone a landline? Call 01453 761482

Smell gas? Call the National Gas Emergency Service on 0800 111 999

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