Ecotricity explains… I’m moving home, what about my energy supply?
Press enquiries
If you are a journalist with a media enquiry, please contact our Press Office by email at pressoffice@ecotricity.co.uk
For all other general enquiries, please call 01453 756 111 or email home@ecotricity.co.uk.
There’s a lot to think about when moving home so we do everything we can to make things as simple and as easy as possible. You can find all the information you need on our dedicated Moving Home page – and don’t forget, if you’re already an Ecotricity customer, you can find more info in your online account, or in the Ecotricity app.
What should I do before I move home?
Email or call your current energy supplier with these details:
Your new address so your supplier can send your final energy bill, or set up a new account with them at your new place
The official tenancy end date or sale completion date
A final meter reading for your current property taken within four days of the official tenancy end date, or sale completion date
If you’re with Ecotricity and would like us to carry on supplying your energy at your new home, we make it simple. Just fill in this online form and we’ll sort it all out for you.
It’s the easy way to carry on enjoying green energy, safe in the knowledge that we’ll invest your bill money into new sources of renewable energy, turning your bills into mills.
How much notice do I need to give to my supplier?
Give your supplier as much notice as possible so they can arrange for your final bills.
I’m moving into rented accommodation – can I change supplier?
If you’re moving into rented accommodation where you pay the bills, yes you can.
If the landlord pays the bills and charges you separately, you’ll need to speak to the landlord to see if they’re willing to change supplier.
And what should I do once I’ve moved in?
If you’ve switched to Ecotricity or taken us with you from your previous home, just send us the meter reading from your new home as soon as you move in, to make sure you don’t pay for any energy that you haven’t used.
If your new home was supplied by someone else, switching to Ecotricity will take 21 days but don’t worry, we’ll take care of all the paperwork.
If you take us with you to your new home, or switch your new home to Ecotricity, we’ll give you £50 free account credit (£25 per fuel). Give us a call on 0345 555 7 500 or email us at movinghome@ecotricity.co.uk and quote COTCRE.
Similar articles
Guest blog: Becoming a sustainable business – closing the value-action gap
Those organisations which have successfully rewired themselves to embed sustainability into the heart of what they do, instead of it being ‘on top of’ what they do, are accessing new opportunities and strengthening their economic positions as a result.
Climate change - can we fix it? Yes, we #CAN(Bill)
With a general election around the corner, we urgently need parliamentary candidates to back the Climate and Nature Bill (formerly Climate & Ecology Bill). That’s why we’re supporting our friends over at Zero Hour in their mission to make this happen.
Earth Day 2024: Planet vs Plastics
This Earth Day, we’re joining the call to demand a 60 percent reduction in the production of all plastics by 2040. To do this, the world needs to stop making single-use plastics by 2030 and commit to funding innovative technologies to replace them.