5 ways the new Ecotricity app will make your life easier
Press enquiries
If you are a journalist with a media enquiry, please contact our Press Office by email at pressoffice@ecotricity.co.uk
For all other general enquiries, please call 0345 555 7100 or email home@ecotricity.co.uk.
Have you tried our Ecotricity app yet? It’s by far the easiest way to submit meter readings, manage your account and even make payments. It’s free and you can download it now from the App Store or Google Play.
Getting started with the app only takes a few seconds: just use the same email and password as for your online account. If you haven’t created an account yet, you’ll need your customer account number – you can find this on your bills we’ve sent you.
If you need any help, watch our two-minute video on how to download the app and register your online account.
Once you’ve got the app on your phone, brace yourself – things are about to get a whole lot easier…
1. Submit meter readings like a pro
Sending us a meter reading is as simple as entering the number and hitting the ‘Submit Reading’ button. Every month, we’ll ping you a reminder to send us a reading – this way, we can make sure your bills are accurate and you only pay for the energy you use, instead of estimates.
There’s even a handy torch button you can use if your meter is in a dark place and difficult to see!
2. Make payments in seconds
Paying your balance is as easy as ABC. You can use a card (you only need to enter the details once) or even Apple Pay / Google Pay if you prefer.
If you’re a Smart Pay As You Go customer, you can top up your smart meter straight from your phone.
Of course, the easiest way to pay is by Direct Debit, so we’ve also included a guide to setting one up – meaning you never have to worry about remembering to send us a payment ever again!
3. See your latest bills and account activity
All the information you need at your fingertips. Just tap to view your latest bills and a full record of what’s happened on your account.
You can easily filter the list by when you submitted meter readings as well as by recent payments and transactions.
4. Grab some fantastic freebies
Inside the app you’ll find your unique referral code – share it with friends, family, colleagues, neighbours and the milkman and when they switch to Ecotricity we’ll give you both a reward.
By referring a friend through the app, you and your friends can get vouchers to spend with Ethical Superstore. And depending on our campaigns, our refer a friend offers sometimes change… you could get John Lewis vouchers or even credit to your account!
5. Find help and support
Help is always at hand with our comprehensive list of frequently asked questions, as well as help guides on things like how to read your meter.
If your problem needs the human touch, send us a message through the app and one of our customer support team will get back to you. Problem solved!
Learn more about your app with our step-by-step videos on YouTube
Similar articles
Your Guide to the Warm Home Discount Scheme
The Warm Home Discount Scheme is a programme run by the government and most energy suppliers in the UK to help households living in or at risk of fuel poverty.
5 ways we’re leading the way with great customer service
We’re thrilled to announce that for the second time running, we’ve come out top of the Citizens Advice Customer Service table.
5 facts about meter readings and why they’re important
Whether you pay by Direct Debit or on receipt of your bill, meter readings play a key part in keeping your energy account up to date.