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Priority services

If you have special requirements, such as relating to a chronic illness, disability, or young children, you can use this form to let us know.

If you'd rather not use the web, you can download a copy of the registration form and fill it in. Then post it to us FREEPOST at Freepost ECOTRICITY. Or if you'd rather speak to a real person, you can give us a call on 0345 555 7 100.

Passing on your details

To make sure you get the right help, we'll need to pass on the details you give us to your gas and electricity network operators, and the agents we send out to read and service your meters. Our regulator, Ofgem, will also need to know these details to ensure we're fulfilling our duties to our customers. There's a box to tick at the end of the form to let us know you're okay with this.

Your details

Your requirements

Please let us know if you or anyone in your household has special requirements by selecting from the box below. You can tell us more about these further down the page.

Do you have a text phone?

Using a representative

Is there someone you would like to us to speak to on your behalf?

Password scheme

We offer a password scheme for extra security. We'll only give your password to members of staff and agents who need to know it. They'll quote it to you when they call at your home.

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Zerocarbonista.com

Our founder Dale Vince shares his thoughts on the green revolution

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Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.
Ecotricity is a sponsor of the Glasgow Climate Clock that will run every night until COP26.