Cancelling your switch request

If you decide you wish to cancel switching to us, simply return the cancellation form within 14 days of your switch – this is called the Cooling Off Period.

Or you can call us on 0345 555 7 100, email us at or send the cancellation form to Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY saying you’ve changed your mind, giving us your name, address and account number.

We’ll then email or write to you to confirm your cancellation.

You can submit this form to cancel your switch request in writing if you've switched to us in the last 14 days. Save the form and email to us at or post it to us at the address above.