Priority services

Priority services image

Priority Services are for customers who need a little extra help. There could be something we can do to make things easier.

Customers – or someone acting on their behalf – can register with us and tell us about any special requirements they have. We also tell their energy distribution company that they have special requirements, as they need this information for meter readings and maintenance.

Who's eligible?

Customers can register if they, or anyone in their household:

  • have a chronic illness
  • are of pensionable age
  • are blind or partially sighted
  • have a hearing impairment (inc. deaf) 
  • have children under the age of five living in the property
  • have another type of disability or special need

for the full list of eligibility criteria, download a copy of the registration form below (requires Adobe Acrobat Reader)


Priority services we offer

Examples of the priority services we offer include:

  • Textphone communications with our customer services staff
  • Password scheme – so you can be sure of representatives when they visit your home
  • Bills in alternative formats including Braille, large print and talking bills
  • Moving your meter to a more accessible location

Helpful links

How to register

If you have special requirements that we might be able to help you with, click the button below to fill out our online registration form.

You can also download the registration form below (requires Adobe Acrobat Reader), print it out, fill it in, and post it back to us FREEPOST at Freepost ECOTRICITY.


If you have any questions, you can give us a ring on 0345 555 7 100, or email us at