Electricity power cuts
If you have a power cut check your neighbours have lost power too. If they have there's a fault in your area and you should contact your Regional Distribution Company direct, even though you're an Ecotricity customer. You can find their contact details in the table below.
If the power cut is specific to your property
This is probably an electrical fault and you should call a qualified electrician. A few things could be causing this:
- Trip switches – make sure all trip switches are in the 'on' position. Sometimes trip switches will trip when overloaded. If they're in the 'on' position this won't happen
- Electricity meter fault – many faults can occur with electricity meters and these faults differ between standard meters and Pay As You Go (prepayment) meters.
Common problems with standard meters:
- Blank display – your supply is off and the meter screen is blank
- Faulty display – the meter shows a series of 8’s or an error message.
Common problems with Pay As You Go (prepayment) meters:
Lost key – unable to top up
Key error – key doesn't work when put into the meter
Battery failure – the meter battery has run out and needs replacing.
- Lost key – unable to top up
- Key error – key doesn't work when put into the meter
- Battery failure – the meter battery has run out and needs replacing.
If you have a Pay As You Go (prepayment) meter
You can call us on 08000 302 302 if you're having a problem with your prepayment meter – we're here 8.30am - 7pm Monday to Thursday, 8.30am - 6pm Friday, and 9am - 4pm Saturday. Outside of these hours please contact your local Regional Distribution Company (see table below).
How to contact your Regional Distribution Company
If you have a fault outside of our office hours (8.30am - 7pm Monday to Thursday, 8.30am - 6pm Friday, and 9am - 4pm Saturday) call your Regional Distribution Company found in the table below.
You can find your local company using the MPAN number on your most recent bill (MPAN stands for Meter Point Administration Number and is made up of 13 digits).
|Area||MPAN prefix||Distribution company||Power loss phone number||General enquiries phone number|
|East||10||UK Power Networks||0800 31 63 105||0845 601 4516|
|East Midlands||11||Western Power Distribution||0800 6783 105||0800 096 3080|
|London||12||UK Power Networks||0800 31 63 105||0845 601 4516|
|Merseyside & North Wales||13||Scottish Power||0800 001 5400||0330 1010 444|
|Midlands||14||Western Power Distribution||0800 6783 105||0800 096 3080|
|North East||15||Northern Powergrid||0800 66 88 77||0845 070 7172|
|North West||16||Electricity North West||0800 195 4141||0800 195 4141|
|North Scotland||17||Scottish and Southern Energy||0800 300 999||0800 048 3515|
|South Scotland||18||Scottish Power||0800 092 9290||0330 1010 444|
|South East||19||UK Power Networks||0800 31 63 105||0845 601 4516|
|South||20||Scottish and Southern Energy||0800 072 7282||0800 048 3516|
|South Wales||21||Western Power Distribution||0800 6783 105||0800 096 3080|
|South West||22||Western Power Distribution||0800 6783 105||0800 096 3080|
|Yorkshire||23||Northern Powergrid||0800 375 675||0845 070 7172|
|Independent||24||Independent Power Networks Ltd||0800 013 0849||01359 243311|
|Independent||25||ESP Electricity Ltd||0800 731 6945||01372 227 560|
|Independent||26||Energetics Electricity Ltd||0800 804 8688||0845 463 6623|
|Independent||27||The Electricity Network Company Ltd||0800 032 6990||01359 243311|
|Independent||28||UK Power Networks (IDNO) Ltd||0800 31 63 105||0845 601 4516|
|Independent||29||Harlaxton Energy Networks Ltd (HARL)||0800 055 6288||0844 8001 813|