Electricity power cuts

If you have a power cut check your neighbours have lost power too. If they have there's a fault in your area and you should contact your Regional Distribution Company direct, even though you're an Ecotricity customer. You can find their contact details in the table below. 

If the power cut is specific to your property

This is probably an electrical fault and you should call a qualified electrician. A few things could be causing this:

  • Trip switches – make sure all trip switches are in the 'on' position. Sometimes trip switches will trip when overloaded. If they're in the 'on' position this won't happen
  • Electricity meter fault – many faults can occur with electricity meters and these faults differ between standard meters and Pay As You Go (prepayment) meters.

Common problems with standard meters:

  • Blank display – your supply is off and the meter screen is blank
  • Faulty display – the meter shows a series of 8’s or an error message.

Common problems with Pay As You Go (prepayment) meters:

Lost key – unable to top up
Key error – key doesn't work when put into the meter
Battery failure – the meter battery has run out and needs replacing.

  • Lost key – unable to top up
  • Key error – key doesn't work when put into the meter
  • Battery failure – the meter battery has run out and needs replacing.

If you have a Pay As You Go (prepayment) meter

You can call us on 08000 302 302 if you're having a problem with your prepayment meter – we're here Monday to Friday 8am - 8pm and Saturday 9am - 5pm. Outside of these hours please contact your local Regional Distribution Company (see table below).

How to contact your Regional Distribution Company

If you have a fault outside of our office hours (8am - 8pm Monday to Friday and 9am - 5pm Saturday) call your Regional Distribution Company found in the table below.

You can find your local company using the MPAN number on your most recent bill (MPAN stands for Meter Point Administration Number and is made up of 13 digits).

Area MPAN prefix Distribution companyPower loss phone numberGeneral enquiries phone number
East10UK Power Networks0800 31 63 1050845 601 4516
East Midlands11Western Power Distribution0800 6783 1050845 724 0240
London12UK Power Networks0800 31 63 1050845 601 4516
Merseyside & North Wales13Scottish Power0800 001 54000330 1010 444
Midlands14Western Power Distribution0800 6783 1050845 724 0240
North East15Northern Powergrid0800 66 88 770845 070 7172
North West16Electricity North West0800 195 41410800 195 4141
North Scotland17Scottish and Southern Energy0800 300 9990800 048 3515
South Scotland18Scottish Power0800 092 92900330 1010 444
South East19UK Power Networks0800 31 63 1050845 601 4516
South20Scottish and Southern Energy0800 072 72820800 048 3516
South Wales 21Western Power Distribution0800 6783 1050845 601 3341
South West22Western Power Distribution0800 6783 1050845 601 2989
Yorkshire23Northern Powergrid0800 375 6750845 070 7172
Independent24Independent Power Networks Ltd0800 013 084901359 243311
Independent25ESP Electricity Ltd0800 731 694501372 227 560
Independent26Energetics Electricity Ltd0800 804 86880845 463 6623
Independent27The Electricity Network Company Ltd0800 032 699001359 243311
Independent28UK Power Networks (IDNO) Ltd0800 31 63 1050845 601 4516
Independent29Harlaxton Energy Networks Ltd (HARL)0800 055 62880844 8001 813