Power cuts or gas leaks

These pages cover what to do if you smell gas, who to call during a power cut, gas safety information and gas safety checks.

If you smell gas call the National Gas Emergency Service on 0800 111 999.

Don't call from a mobile as this may ignite a spark. Go outside or use a neighbour's phone. Visit the Gas Leaks and Loss of Supply page to deal with a suspected gas leak safely.

If you feel there is a fault with your meter please refer to our Help and Advice section.

Or visit our staying energy safe page for information on what to do if you think someone may be tampering with or bypassing their meter.