Moving Out Form

If you are an Ecotricity customer moving out of a house we supply, please use the form below and we'll sort out what needs to be done.

So that you only pay for the electricity you use please include a meter reading below for the date when you cease responsibility for your home.

If you need help with reading your meter, take a look at our handy guide. We also have a guide for PAYG customers.

Taking us with you

We’d love to supply you in your new home! It's easy to do, just let us know below, select a payment method and leave the rest to us.

If you have any questions or need any assistance, please call our Moving Home Team on
0345 555 7 500.

Your details

About the move

For your final bill

Pay for only the electricity you use - enter a meter reading for the day you ceased responsibility for your home.

You may just have one reading on your meter. If that's you, just fill in the day read field. If you have two readings on your meter, please provide us with both of these readings in the day and night fields below

Some meters may have numbers in red, we won't use these but you are welcome to include them in your reading.


New address

Enter your new postcode and click to get the address

Your comments

Tell us anything extra you think might be useful.

Taking us with you

Thank you for choosing to take us with you to your new home. You will now be redirected to our online switch form which will guide you through all the relevant questions.

We will need to collect your Direct Debit details even if you currently have a Direct Debit agreement for your current property.

Home Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am - 4pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.