Take us with you to your new home
Ecotricity is Britain’s overall greenest energy company. It’s more than green energy — the breadth and depth of our work on green issues is unmatched. All our electricity is certified green and also certified vegan. Our gas is a mix of fossil gas and sustainable green gas, and we invest in direct carbon removal projects in Britain through the Carbon Bank.
We invest the money from your energy bills in building new sources of green energy, so by joining us, you’re making a genuine difference in the fight against the climate crisis.
What happens when I move out of a property on supply with Ecotricity?
Just let us know that you’re moving out, and we’ll do the rest. The easiest way to tell us about your home move is via your online account. We’ll need the following information to close your account:
The full address of the property you’re leaving.
The official tenancy end date or sale completion date.
Your final meter reading – this should be taken on the date that you stop being responsible for the property, or up to four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history. The best thing to do is send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your landlord, letting agent or the property manager, if you’re renting.
If you know it, the name of the new occupier.
A forwarding address for your final bill.
Using this information, we can make sure your account is closed on your moving date and you only pay for the energy you’ve used. If you’d like to take us with you to your new property, we can do that, too.
Related FAQs
Just let us know that you’re moving out, and we’ll do the rest. The easiest way to tell us about your home move is via your online account. We’ll need the following information to close your account:
The full address of the property you’re leaving.
The official tenancy end date or sale completion date.
Your final meter reading – this should be taken on the date that you stop being responsible for the property, or up to four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history. The best thing to do is send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your landlord, letting agent or the property manager, if you’re renting.
If you know it, the name of the new occupier.
A forwarding address for your final bill.
Using this information, we can make sure your account is closed on your moving date and you only pay for the energy you’ve used. If you’d like to take us with you to your new property, we can do that, too.
You should be able to find out who your energy supplier is by asking your letting agents, landlord or the previous occupier of the property.
If you’re still not sure who your supplier is for electricity, you can contact your regional electricity distribution network, and they should be able to find out for you. You can find your regional electricity distributor on the ENA website - www.energynetworks.org/customers/find-my-network-operator.
To find out who your gas supplier is, visit www.findmysupplier.energy and enter your property details. You’ll be given a meter point reference number, which is the number of the gas supply to your property. Once you have this number, you’ll be able to look up who supplies the gas to the property.
At Ecotricity, we take the handling of customer personal data seriously. If you have a concern about how we have collected, used, stored, shared, protected or otherwise handled your personal data, you can raise a data protection complaint with us directly. Many general queries about how we use personal data can also be answered by reviewing our Privacy Policy | Ecotricity
To make a data protection complaint, please contact DataProtectionOfficer@ecotricity.co.uk. You do not need to use any specific wording but please provide enough detail for us to understand your concern. We will acknowledge receipt of your data protection complaint within 30 days of receiving it and take appropriate steps to investigate and respond without undue delay, including making relevant enquiries and keeping you updated during the investigation where appropriate. This may require verifying your identity before investigating the complaint.
Once we have completed our investigation, we will tell you the outcome of your complaint without undue delay and explain any appropriate action we have taken. We will send our response using your preferred correspondence method where possible.
If your complaint about your energy account also includes dissatisfaction about how your personal data has been handled, the case handler will consult the Data Protection Team so that your data protection concern is considered and addressed as part of the response.
If you remain dissatisfied after we have provided our response, or if we are unable to resolve your complaint, you can ask us to escalate your case to a senior member of the team. You also have the right to complain to the Information Commissioner’s Office. Make a complaint about how an organisation has used your personal information | ICO
How to get in touch with our Home Moves team
Send an email to movinghome@ecotricity.co.uk.
Give us a call on 0345 555 7500.
Our Home Moves team are available Monday to Friday 9am - 7pm, Saturday and Sunday 9am - 5pm.
Smell Gas? Call the National Gas Emergency Service on 0800 111 999.