Moving In Form

If you've just moved into a home that Ecotricity supplies, please use the form below and we'll sort out what needs to be done.

So that you only pay for the electricity you use (and not the previous occupier’s), please include a meter reading below for the date when you take responsibility for your home.

If you need help with reading your meter, take a look at our handy guide. We also have a guide for PAYG customers.

If you have any questions or need any assistance, please call our Moving Home Team on
0345 555 7 500.

Your details

New address

Enter your house postcode and click to get the address automatically

About the move

By providing details of a previous residence or customer account number we will be able to use your existing customer details.


Helpful for your first bill

Pay for only the energy you use - enter a meter reading or readings for the day you took responsibility for your home.

Please note we can only accept meter readings 4 days either side of your responsibility date to open the account accurately.


Payment details

There are several ways to pay, but the easiest for you and us is by Direct Debit.

Your comments

Tell us anything extra you think might be useful.

Home Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am - 4pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.