Moving Home

Thanks for choosing Ecotricity. We’re here to make moving home as easy as possible – use our online service to get started.

If you need any help please call our Home Moves Team on 0345 555 7 500.

Welcome to your new home. To quickly set up a new account please use our moving in form.

Moving In

If you're an Ecotricity customer and recently moved to a new property or are moving soon, please use our moving out form.

Moving Out


Bank Holiday Monday

Saturday 27 May – 9:00am – 5:00pm
Sunday 28 May – Closed
Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

If you need to make a payment, please call our 24 hour automated payment line: 01453 488101.

If you'd like to get in touch before Tuesday, please email home@ecotricity.co.uk. We are back in the office on Tuesday and aim to come back to you within two working days.

Home Hotlines

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600

Business Hotlines

Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

Business email: business@ecotricity.co.uk

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.