Let us know
If there's something wrong or something you're not happy with please give us the chance to put things right.
Once you let us know our aim is to get back to you within two days with a solution. If we can't resolve your problem in two days we'll be in touch to let you know our progress.
We can often resolve problems more quickly over the phone, so if you can give us a number and time to call it might help us to speed things up.
Call us right away on 0345 555 7 100 tell us what the problem is.