Let Us Know

If there's something wrong or something you're not happy with please give us the chance to put things right.

Once you let us know our aim is to get back to you within two days with a solution. If we can't resolve your problem in two days we'll be in touch to let you know our progress.

We can often resolve problems more quickly over the phone, so if you can give us a number and time to call it might help us to speed things up. In either case please complete this form.


Your details

If might speed things up if we can call you

Please tell us what the problem is here

Maximum 5000 characters (approx. 600 words)

Home Hotlines

We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email: business@ecotricity.co.uk

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.