Sending us a regular meter reading – ideally every three months – will help to make your bills as accurate as possible.
It's pretty straightforward to do. Simply work out which type of meter you have, follow the tips on how to take a reading (below) send us your reading.
You'll have one of three types of meter – a dial meter, a digital or mechanical meter, or a digital Economy 7 meter – look at the pictures below to find out which yours is.
Digital and mechanical meters are fairly easy to understand but can look quite different. The following three images show how different they can be. Despite this, all three are identical for the purpose of reading your meter – this is because the units in dials F and G are too small.
If you have Economy 7, you'll need to give us two readings: one for the day and one for the night. Most digital meters have one display, which you should obtain both readings from:
Note – most meters will display each reading as Day and Night. But they may also be shown as Peak and Off Peak, or Low and Normal. If your meter doesn't display any of these please send us your readings and we'll work out the day and night reads for you.
We’re open 8:30am - 5:30pm Monday to Friday.
Out of hours you can email firstname.lastname@example.org - we’ll get back to you asap.
Prefer not to use 0845 numbers? For general service enquiries call 01453 761482.