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EcoFlex: How do I set up my battery for EcoFlex?

You should have now downloaded your app and logged in with your email address and the password we provided. Please remember to change your password once you log in for the first time.

Set-up steps:

Step 1

Select the Devices tab on EcoFlex

Step 2

Choose the option that matches your battery: GivEnergy or FoxESS

Step 3

Tell us about your home

Three app screens showing step‑by‑step device setup: select Devices tab, choose system type, enter home details.

Step 4

You will be directed to your battery manufacturer’s website to log in to your account

Step 5

Give authorisation for EcoFlex to access your battery account

Step 6

Sit tight while we connect with your battery.

After you’re onboarded, it’s important not to change settings in your FoxESS or GivEnergy battery apps, as this may interfere with EcoFlex.

Three app screens showing battery linking steps: manufacturer login, authorising access, and connection in progress.

Follow the steps below to get your battery ready:

GivEnergy

Online

  1. Go to the GivEnergy Monitoring Portal and sign in

  2. On the dashboard, select My Inverter

  3. Open System Mode Settings

  4. Disable any Timed Charge / Timed Discharge / Timed Export schedules, then Save.

App

  1. Open the GivEnergy app

  2. Go to Battery Settings

  3. Turn off any scheduled charging controls (e.g. Start/End Time timed charging), then Save.

FoxESS (This refers to Fox ESS cloud v2)

  1. Log in to the FoxESS Cloud online portal

  2. On the Dashboard page, go to Quick Settings and open Work Mode or Operation Mode

  3. Set Mode to Self-Use or Self-Consumption (this label may vary)

  4. Now open Time of Use, Schedule or Charge/Discharge Settings and ensure there are no active charge or discharge time periods

  5. Turn off any Timed Charge, Timed Discharge or Export-priority modes.

FoxESS web dashboard showing home energy generation, battery storage, grid connection, and performance analytics.

If you need assistance, please contact our customer support team by emailing ecoflex@ecotricity.co.uk or calling 0345 266 7663 (Monday to Thursday 8:30am – 5pm and Friday 8:30am – 4pm).