Know your rights

We always provide the best service we can, and as part of this it’s important that you know your rights as a consumer. For free, independent advice about your energy supply, check out Citizens Advice website.

You’ll find loads of useful information to help make an informed decision, with advice on:

  • Getting the best deal
  • How to make a complaint
  • Asking for help if you’re struggling to pay your bills.

If you’d like to speak to someone, you can also call Citizens Advice consumer service on 0345 404 0506.