Know your rights
We always provide the best service we can, and as part of this it’s important that you know your rights as a consumer. For free, independent advice about your energy supply, check out Citizens Advice website or for customers living in Scotland, Advice Direct Scotland.
Get help with an energy problem
You can get help with energy problems including:
Issues with your bills or meters
Asking for help if you’re struggling to pay for the energy you use
Getting the best deal
How to make a complaint
England and Wales
Citizens Advice is the official source of free and independent energy advice and support in England and Wales.
Go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free.
Scotland
Advice Direct Scotland is the official source of free and independent energy advice and support in Scotland.
Go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free.
