Know your rights

We always provide the best service we can, and as part of this it’s important that you know your rights as a consumer. For free, independent advice about your energy supply, check out Citizens Advice website.

You’ll find loads of useful information to help make an informed decision, with advice on:

  • Getting the best deal
  • How to make a complaint
  • Asking for help if you’re struggling to pay your bills.

If you’d like to speak to someone, you can also call Consumer Service on 0808 223 1133

For Welsh speaking Consumer Service call 0808 223 1144