How to read your smart meter

Smart meters send us meter readings automatically, so you don’t need to take meter readings to send to us anymore. But if you’d still like to keep an eye on how much energy you’re using, here’s how to take meter readings from your smart meter.

Electricity

Press 9 on your keypad.

The display will show you your electricity meter reading in kilowatt hours (kWh). 

It’ll look like this:

XXXXXXX.X kWh

Economy 7

If you’re on an Economy 7 tariff, you’ll be able to see separate readings for your on and off peak use.

Press 6 four times until IMP RO1 appears on your smart meter display.

This will show your off peak (night) meter reading in kWh.

Press 6 again and IMP RO2 will appear to give your on peak (day) meter reading.

e7-night-smart-instructions-credit
e7-day-smart-instructions-credit

Gas

Press 9 on your keypad.

The display will show you your gas meter reading in cubic meters (m³).

It’ll look like this:

XXXXXXX.X m³

Don’t forget, you can also use your IHD (In-Home Display) to keep an eye on how much energy you’re using – daily, weekly and monthly.

Smart Metering Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am – 4pm Saturday.

Out of hours you can email home@ecotricity.co.uk - we’ll get back to you ASAP.

  • Customer Service: 0345 555 7 100
  • Smart PAYG: 0345 812 5555

Prefer to phone a landline? Call 01453 761482.

Top Up Your Smart Pre-Payment Meter

You can also top up online, or you can call our automated hotline 24 hours a day on 0345 812 4444.