If you've been in touch with a problem or complaint, and we've been unable to resolve it to your satisfaction, there are two independent bodies you can go to for further assistance. We've put the details and links to them below.
But if you've not yet spoken to our Customer Complaints Team, you really should. We're confident that they can fix any problem you might have.
|Citizens Advice Consumer Service is a government-funded telephone and online service offering information and advice on consumer issues. Citizens Advice Consumer Service will deal with enquiries formerly dealt with by Energy Watch and can be contacted directly on 0345 404 0506 or via www.citizensadvice.org.uk/energy. This is a free and independent service that can be used at any stage in the complaints process.|
|Residents of Northern Ireland need to contact the Consumer Council on 0800 121 6022 or via the Consumer Council website.|
|Ecotricity is a member of the Ombudsman Services: Energy, which provides independent adjudication to resolve issues between customers and their energy suppliers. The Ombudsman can be contacted via this link www.ombudsman-services.org/energy, by calling 0330 440 1624 or by writing to The Energy Services Ombudsman, Wilderspool Park, Warrington, WA4 6HL. You can also send an email to email@example.com. This service is free, independent and the decision is binding for the supplier but not the customer.|
We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday.
If you need to make a payment please call our 24 hour automated payment line 01453 488101.
Prefer to phone a landline? Call 01453 761482.
Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.
Out of hours you can email firstname.lastname@example.org.
We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.
Business email: email@example.com
Business phone: 0345 230 6 102
If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.