Give Us A Meter Reading

Animated man holding a phone

Regular meter readings are good for you and for us, they help us to make your energy bills as accurate as possible, ensuring that you don't pay either too much or too little. 
For best results we recommend you send us a meter reading every time your bill is due.

Use one of the links below to to give us a meter reading 
for your home or business.

For your home

The easiest way to submit meter readings for your home is through our free app for iPhone, Android and desktop computers.

Simply register for an online account so you can easily manage your account with us and make sure your bills are as accurate as possible. 

Submit your readings with our smartphone app

Don't have a smartphone? 

No problem, you can submit meter readings online too.



Our online account will always remember your information and meters so you don't need to enter your details each time. You can still enter your meter reading in manually on our meter reading form.

                 For your business


How to read your meter
How do I read my meter?

Further support

If for reasons of health you are unable to read your meter, we can arrange to help you. Please call us on 0345 555 7 100 for further information.

Bank Holiday Monday

We’re closed on Monday 29 August for the Bank Holiday. 

If you're a Prepayment customer and off supply, please call our emergency line on 01453 373033 between the hours of 9.00am and 5.00pm.

If you'd like to get in touch before Tuesday, please email We are back in the office on Tuesday and aim to come back to you within two working days.

Home Hotlines

We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday. 

Out of hours you can email - we’ll get back to you ASAP.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Calls may be monitored for quality and training purposes.

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Out of hours you can email - we’ll get back to you ASAP.


    Business 0345 230 6 102

Calls may be monitored for quality and training purposes.