Smart meters

As part of government plans to bring our energy system up to date, around 53 million Smart meters will be fitted in over 26 million homes in Britain by the end of 2020.

It's a great move - Smart meters are the 21st century energy meters and will mean better control of your energy, more accurate bills and better ways to save money.

We'll be rolling out Smart meters to Ecotricity customers from 2016. We'll get in touch with you when installations are about to start in your area.

You'll find lots of information about Smart meters using the links below and you can give us a call or email us to find out more.

Smart Metering Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am – 4pm Saturday.

Out of hours you can email home@ecotricity.co.uk - we’ll get back to you ASAP.

  • Customer Service: 0345 555 7 100
  • Smart PAYG: 0345 812 5555

Prefer to phone a landline? Call 01453 761482.

Top Up Your Smart Pre-Payment Meter

You can also top up online, or you can call our automated hotline 24 hours a day on 0345 812 4444.