Contact Us

Our opening hours

We're available on the phone from 8:00am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday.

You can use our hotlines to get straight through to the right person.

Or you can use our feedback form if you have a question or comment.

Our main office

Ecotricity Group Limited
Unicorn House
Russell Street

Registered company no. 3043412

General enquiries
tel:(01453) 756 111
fax: (01453) 756 222

Press/Media enquiries
tel: (01453) 761 318

How to find us

Bank Holiday Monday

We’re closed on 25 May.

If you're a Prepayment customer and off supply, emergencies are open 9am - 5pm on 0345 555 7 400.

If you'd like to get in touch before then please email - we aim to get back to you within 24 hours.

Home Hotlines

We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday.

Out of hours you can email - we’ll get back to you ASAP.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Out of hours you can email - we’ll get back to you ASAP.


    Business 0345 230 6 102