Ecotricity logotype
/Support/How can we help?

How can we help?

Already a customer? Log in or create an online account

Get help and support online

Find help and advice from Ecotricity’s customer support team and our contact details if you need to get in touch.

Explore our help guides

Moving home
Meter readings
Pay a bill
Power cuts & gas leaks
Extra support
Pay as you go
Smart meters
Complaints

Price Change FAQs

View here

Most popular FAQs

Find help with the Ecotricity app

The Ecotricity app is the easiest way to submit meter readings, view recent bills and make payments.
Ecotricity mini logoGoogle Play Store logoApple App Store logo
How to view your account activity
How to top up your smart pay as you go meter
How to make a bill payment
See all video guides
Manifesto book with long shadow

Get the book!

Manifesto out now

Shop
Dale Vince portrait with bandana

DaleVince.com

Our founder Dale Vince shares his thoughts on the green revolution

Explore the site

Don’t just take our word for it…

Ecotricity is recommended by
Ethical Consumer Best Buy logo
  • Our story
  • Our mission
  • Our manifesto
  • 29 years of Ecotricity
  • Ecotricity innovation
  • Walking the talk
  • Our partners
  • Our news
Ecotricity logotype

Climate Clock

The Climate Clock is a version of the Doomsday clock that has been running since 1947 - this tracks the risk of global man-made disaster, through man made technology (like nuclear weapons) - displaying the minutes and seconds left before midnight, when disaster strikes. The climate crisis is a small part of the calculations made.
The climate clock uses a similar approach, but, focuses only on the climate crisis - which is the biggest and most urgent existential threat we face.
"The Climate Clock is a countdown to the biggest man-made disaster we face - but also a measure by which we can track our progress - moving from fossil to renewable energy. It shows we have no time to lose - the clock is ticking…" Dale Vince, OBE.