To join us, call free on 08000 302 302 or switch online
Give us a meter reading
Regular meter readings are good for you and for us, they help us to make your energy bills as accurate as possible, ensuring that you don't pay either too much or too little. For best results we recommend you send us a meter reading every two to three months.
Use one of the links below to to give us a meter reading for your electricity or gas meter.
For electricity
For gas
Further support
If for reasons of health you are unable to read your meter, we can arrange to help you. Please call our meter reading hotline on 0845 555 7 400 for further information.
Getting in touch
We've created a number of hotlines that will get you straight through to the right person, whatever your query. We’re open 8:30-5:30 , Monday to Friday.
Home hotlines
- Customer Service 0845 555 7 100
- Billing 0845 555 7 200
- Payments 0845 555 7 300
- Meter Reading 0845 555 7 400
- Moving Home 0845 555 7 500