Our Customer Service

We're not a conventional electricity company - we don't think like one or act like one.
 
For one thing we answer the phone, our bills are in plain English and our people are too. And for when things do go wrong we have something truly unique - a Customer Champion.

Our approach

We treat our customers the way we like to be treated ourselves. It starts with answering the phone - ourselves, and doing so quickly.

We answer more than 90% of calls within 20 seconds - that means nine times out of ten you’ll be through in a flash.

And our people are experts, just about any query you call with will be resolved right there and then, by one person in one phone call.

There’s no one reason why our service is so good. We focus on avoiding problems in the first place and fixing them fast when they happen, our electricity Bills are in plain English and we have state of the art IT systems (probably the most advanced in the electricity industry).

And then there's our sheer enthusiasm.

You'll find us "jargon-free, down-to-earth and polite," according to our customers. But you don't have to take our word for it...

What our customers say...