Customer Services

We think our customer service is the best in the business – it's something we’re really proud of.  

You can do most of the things you need to do here. Like pay your bill, give us a meter reading or tell us you’re moving. You can also find out what to do in a power cut or read our energy saving advice. All this and more.

If you’d rather speak to us please call us – we’d love to hear from you – our numbers are in the column to your right.

Our Customer Service

Send us regular gas, electricity and Microtricity  meter readings.

Send us a meter reading

Pay your latest bill online by  credit or debit card, or set up a regular Direct Debit

Pay your bill

If you’re a customer and you're moving; or if you’ve just moved into a house supplied by Ecotricity,  let us know.

Moving home

All of  our contact details are  here. Whether you prefer email, phone or letter.

Contact us

Home Hotlines

We're open from 8:00am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday.

Out of hours you can email - we’ll get back to you ASAP.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  Microtricity0345 555 7 600
  • PAYG0345 555 7 400

Prefer to phone a landline? Call 01453 761482.

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Out of hours you can email - we’ll get back to you ASAP.


    Business 0345 230 6 102