Great customer service is not rocket science.
It’s about answering the phone ourselves, keeping our promises, and fixing problems quickly.
In essence, it’s about treating our customers the way we like to be treated.
The acid test of customer service is, we believe, the number of complaints received each year – it’s the best measure of poor service. We consistently receive some of the lowest numbers of complaints in the industry – in fact, we’ve had the lowest number of complaints of any energy company in Britain, as an average, since records began.
As you’d expect from the greenest energy company in Britain, we make sure our customer service has the lowest possible impact on the environment too.
As part of that, we’ve moved towards being a ‘tree-free’ organisation – which means we make it really easy for our customers to go paperless. With our app and online account, you can do everything you need, whenever you need to – whether it’s to give a meter reading, check your account or make a payment.
And if you do ever need to speak to one of us, we’ve got an awesome team with a reputation for legendary customer service ready to help you.
Last updated: Feb 2018