Great customer service is not rocket science.It’s about having an honest and straightforward relationship.
It’s about answering the phone ourselves (no automated system for us), keeping our promises, and fixing mistakes or problems quickly.
In essence, it’s about treating our customers the way we like to be treated ourselves.
The acid test of customer service is, we believe, the number of complaints received each year – it’s the best measure of poor service. We consistently receive some of the lowest numbers of complaints in the industry – in fact, we’ve had the lowest number of complaints of any energy company in Britain, as an average, since records began.
And we’re currently top of the Citizens Advice energy supplier league table.
To read about our complaints performance, check out our Complaints Report here.
And read what our customers have to say about us here.
Last updated: March 2017