The legal stuff

Find out what to expect from us in terms of billing, how to pay your bill, what to do if you have difficulties paying, metering and pay as you go meters.

Plus standards and codes of practice around customer enquiries, dealing with interruptions to your energy supply, responding to complaints, help for customers with special needs and information that sets out your rights as an energy consumer.

If you'd like to speak to us about any of this please call or email us, our contact details are on the right.