Smart pay as you go

You’ll find topping up a lot more convenient with a Smart meter – no more treks to the shops. You can do it all from the comfort of your own home – the easiest way is to use our app. 

Download your Smart PAYG app and top up your Smart PAYG meter today.

Google Play download link

This app requires Android 4.0 or later.  
Click here to download

App Store download link

This app requires iOS 7.1 or later
This app is optimised for iPhone 5.
Click here to download

Top up features

Download the app and register to save your payment details for future top ups

  • You can top up as a guest if you wish to make a single quick payment
  • Choose how much you want to top up and make a payment on your electricity or gas meters
  • Top up multiple meters at the same time
  • Get your receipt straight to your inbox
  • Your meter will be topped up within 20 minutes!

On the web

Topping up online is just as easy as using our app – simply go to our Smart Pay As You Go site and either make a quick and easy guest payment or register your account to use again in future.

You can also top up by calling our 24 hour automated payment line on 0345 812 4444, or if you need help call the contact centre on 0345 812 5555.

Smart Metering Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am – 4pm Saturday.

Out of hours you can email - we’ll get back to you ASAP.

  • Customer Service: 0345 555 7 100
  • Smart PAYG: 0345 812 5555

Prefer to phone a landline? Call 01453 761482.