Priority services form

If you have special requirements, such as relating to a chronic illness, disability, or young children, you can use this form to let us know.

If you'd rather not use the web, you can download it (120kb; requires Adobe Acrobat Reader), print it and fill it in. Then post it to us FREEPOST at Freepost ECOTRICITY. Or if you'd rather speak to a real person, you can give us a call on 0345 555 7 100.

Passing on your details

To make sure you get the right help, we'll need to pass on the details you give us to your gas and electricity network operators, and the agents we send out to read and service your meters. Our regulator, Ofgem, will also need to know these details to ensure we're fulfilling our duties to our customers. There's a box to tick at the end of the form to let us know you're okay with this.

Your details

Your requirements

Please let us know if you or anyone in your household has special requirements by selecting from the box below. You can tell us more about these further down the page.
Date of Birth of Youngest child

Do you have a text phone?

If you have a textphone - a phone with a screen and a keyboard to send and receive messages in text - please enter your number.

Using a representative

Is there someone you would like to us to speak to on your behalf?

Password scheme

We offer a password scheme for extra security. We'll only give your password to members of staff and agents who need to know it. They'll quote it to you when they call at your home.

Tell us more

Please let us know the details of your requirements in the box below.