Staying energy safe

We want to keep our customers safe from energy theft, and the dangers that go with it. That’s why we’re supporting Crimestoppers energy safe initiative.

What is energy theft?

Energy theft is when someone isn’t paying for their gas or electricity, or is paying less than they should, because they’ve tampered with or bypassed their meter.

Why is energy theft dangerous?

Tampering with or bypassing a meter can lead to fires, electric shocks, gas leaks and explosions – so it’s important that if you suspect it may be happening, you report it.

If you think that someone may be tampering with or bypassing their meter, you can report it anonymously by calling Stay Energy Safe on 0800 023 2777.

Or you can fill out a form on their website, where you can also find out more about energy theft.

Home hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am – 4pm Saturday.

If you have a problem with your electricity or gas meter while we're closed, give our emergency team a call on 01453 373 033.

If you’d like to make a payment, just give us a call on 01453 488101, our 24 hour automated payment line.

  • Customer service: 0345 555 7 100
  • Moving home: 0345 555 7 500
  • PAYG: 0345 555 7 400
  • Switching: 0808 123 0123

Prefer to phone a landline? Call 01453 761482.

Or email home@ecotricity.co.uk.

Business hotlines

We're open 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday. 

Out of hours you can email business@ecotricity.co.uk.

  • Business: 0345 230 6 102

Our calls

We may monitor calls for quality and training purposes.