Gas leaks and loss of supply

If you smell gas or suspect a gas leak call 0800 111 999

Please don't call from a mobile as this may ignite a spark. Use a neighbour's phone or take a mobile phone outdoors.

You should also: 

  • Check the pilot light – turn all gas appliances off. If the pilot light remains on there may be a gas leak
  • Turn the main gas tap off –  do this by turning the emergency control valve on the pipe leading into the meter to the ‘OFF’ position. The gas supply is off when the ridged line on the spindle is across the pipe
  • Open doors and windows to clear the gas
  • Don't turn light switches on or off, use doorbells, mobile phones, or any other electrical switches
  • Don't smoke, light a match or use any other kind of naked flame
  • Don't leave it to someone else – you could be putting yourself and others at risk.

Standard gas meters – when to call us:

  • Blank display – your gas supply is off and the meter screen is blank
  • Faulty display – the meter shows a series of eights or an error message
  • Battery failure – the meter battery has run out and needs replacing.

Pay As You Go (prepayment) gas meters – when to call us:

  • Card error – card not working when inserted into the meter
  • An error message on the meter display i.e. call help
  • Battery failure – the meter battery has run out and needs replacing.

If you experience a meter fault you can call us on 0345 555 7 400.

We're here Monday to Friday 8:00am to 8:00pm and Saturday 9:00am to 5:00pm.

Don't panic! We're here Sundays and Bank Holidays 9:00am to 5:00pm too. For meter faults that leave you off supply, you can reach us on 01453 373033.