Set Up A Direct Debit

Direct Debit is the quickest and easiest way to pay your bill – spreading the cost of your bill with monthly payments. 

Please note:

If you are not the account holder or your account requires more than one signature a paper Direct Debit Instruction will be required to be completed and posted to us.  Download a printable Direct Debit Instruction form.


I wish to start a monthly Direct Debit  



All the normal Direct Debit safeguards and guarantees apply. No changes in the amount, date, frequency to be debited can be made without notifying you at least ten (10) working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your Bank or Building Society, with a copy to us.

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Bank Holiday Monday

Saturday 27 May – 9:00am – 5:00pm
Sunday 28 May – Closed
Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

If you need to make a payment, please call our 24 hour automated payment line: 01453 488101.

If you'd like to get in touch before Tuesday, please email We are back in the office on Tuesday and aim to come back to you within two working days.

Home Hotlines

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.