We offer just one simple tariff for electricity and one for gas. And all of our customers are always on our latest best price – no matter when you join us and regardless of how you pay – and including if you use Pay As You Go meters.
A Pay As You Go meter allows you to pay for your electricity and gas as you use it. It also helps you to budget for your ongoing energy use, and pay off and manage any existing debt in small weekly amounts.
If you think you'd benefit from a prepayment meter please get in touch (see our 'Home hotlines' column on the right hand side of this page) and we’ll arrange everything for you. And if you don't have a prepayment meter we'll arrange a convenient time with you to install one.
All you need to use a Pay As You Go meter is a key (or a card for gas) that you buy credit for and load onto your meter.
You can top up in £1’s – from a minimum of £1 up to £49.
Simply insert the key into your meter to load your credit.
Always check that your receipt says ‘credit accepted’ and keep all your receipts somewhere safe as proof of purchase and tick them off against each quarterly statement.
Once your meter's up and running check it regularly to find out how much electricity or gas you use and make a note of it. It helps you to see how much energy you use and gives you a starting point for reducing the amount of electricity or gas you use to save money.
Please keep your card or key clean or it may stop working. If you lose or damage it we can send you a new one, but there'll be a small charge. And because it may take up to five working days to reach you, it may leave you without electricity or gas.
Visit our Codes of Practice page and click on the 'Pay as you go meters' PDF which explains how to maintain your account correctly, what service support you can expect from us and pay as you go meters explained.
We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday.
If you need to make a payment please call our 24 hour automated payment line 01453 488101.
Prefer to phone a landline? Call 01453 761482.
Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.
Out of hours you can email email@example.com.
Calls may be monitored for quality and training purposes.