FAQs

What happens if I move house?

We'll happily install a Pay As You Go Meter at your new property. Just give us a call to let us know where you're moving to and we can arrange this for you.

Call us free of charge on 08000 302 302 or email us at home@ecotricity.co.uk.

What shall I do when I go on holiday?

It's always best to top your meter up before you go. Even when you’re out your household items, like your fridge and freezer, still use electricity – plus, any existing debt or standing charges is still deducted from your meter's credit each day. If your credit runs out your electricity (and gas) will go off and there’ll be no-one at home to start the emergency credit.

Make sure you have enough credit over the public holidays too.

What's the best way to plan for winter?

It’s darker and colder in the winter months so you’ll use more electricity and gas. This may make things tricky as you'll need to find more money to keep your meter topped up and your energy supply running.

You may find that regularly over-paying into your meter for the amount of energy you use during the spring and summer months builds up a decent sized credit on your meter and makes the winter months easier. Some of our customers even build up enough credit to take December off.

Pay As You Go puts you in control.

How do I read my meter?

Your meter shows the amount of credit or debit you're in at all times. The leaflet below tells you about the other readings available to you. If you still need some help reading your meter feel free to call us on 0345 555 7 100 (calls are charged local rate). Or use your free mobile minutes by calling our landline on 01453 761 482.

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